Average
Based on 757 reviews
RV Fridge Guys3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 236 reviews with 1 star · Clear filters
Barry B.
Trying to order another part and cannot get through to anyone, either by website or phone. Starting to wonder if I came to the right place.
Reply from RV Fridge GuysSep 22, 2022
Barry, I do not see any order under your name. Please make sure you're calling during business hours. If you can't reach us by phone, please Email [email protected].
Roy S.
I ordered it 12 days ago and still have no idea when or if it will arrive.
Reply from RV Fridge GuysSep 13, 2022
Roy, you placed a special order with a lead time of 3-5 weeks. It stated that above the "add to cart". If you are unable to wait, we can always have your order cancelled and refunded. If you can wait, we appreciate your patience and will get you the part as soon as it arrives.
Kristine C.
I purchased a set of RV refrigerator replacement panels. These panels did not fit my refrigerator even though the description online stated they would. I have emailed and called several times to try to return this set and order the correct panels. No one will return my calls or emails.
Reply from RV Fridge GuysSep 13, 2022
Kristine, I show an open Email thread an MRA. The only thing we're waiting on right now is a reply on where the issue is. If we sent you the wrong panels, we'd like to correct that and reship. If you accidentally ordered wrong, no big deal, we just need to know your full refrigerator model number. Check your Email, I have just replied to it again this morning for you.
Kim L.
I placed an order on 4/1, received the order confirmation and an email stating the status was "awaiting shipment." I have sent several messages by email and through the "contact us" section of the website, and also called and left a voice mail. You can no longer leave voice mail messages. My credit card was charged back in April, and no update has been provided, nor any refund per my requests. I am currently working with my bank on trying to get refunded, as this is clearly a scam website.
Reply from RV Fridge GuysSep 12, 2022
Kim, this order was refunded when one of the parts was listed as discontinued. This shows refunded on your account. If you have any questions, please reach out at 8007128822.
Art V.
Ordered the tech service. Got a first response within 24 hours, but wasn't available to take the call. It was a week before I could reach him again. NO RESPONSE TO TEXT MESSAGES, EVER! When I responded to the survey asking about the service with a review, they just cancelled the tech service without any effort to make it right. Yes, the money was refunded, but the problem wasn't solved. I called, and Brian answered right away, but just blamed me - supposedly my notifications were turned off, and he was going to send a screenshot to prove it. My notifications were NOT turned off - needless to say, there was no screenshot sent either. I was really hopeful that these guys would help me solve my problem. Additionally, Brian was quite rude when I talked to him on the phone. Don't mess with them - it's useless.
Reply from RV Fridge GuysAug 11, 2022
Really sorry that you feel that way, Art. I did text you the screen shot of your notifications being turned off. I'm not surprised you did not see it since clearly there are issues with you receiving text messages for whatever reason. The refund was meant to resolve this situation here. Additionally, I'd like to remind you that the $50 tech support does not get you 24/7 access to my cell phone. There are currently 37 open tech supports and I'm too busy to be dealing with this. You would be much better off paying a service technician to come to you or dropping your RV off at a service center. This service isn't for everyone. We do wish you a happy rest of the RV season.
Casey B.
Paid for 2 day shipping through thier other website called seek adventure and only received half of our order. Trying to contact them seems near impossible. They won't return emails and the phone number seems to be disconnected.
Reply from RV Fridge GuysAug 11, 2022
Casey, I just called to try to explain the confusion. You placed your order 2nd day air but one of the parts, a whole air conditioner, had to go truck freight due to its size. Due to that, you weren't able to select any shipping option, it's built into the price. The 2nd day was for the other component. As of now, I'm seeing you have received both. Please give us a call if that's now correct.
Tom K.
I ordered a part that showed as being in stock on one his other websites called Seek Adventure LLC. After waiting 6 days nothing had been shipped so I sent him an email. He did call me to say it would be 3 to 5 weeks because it was not in stock. I told him I was going to see if I could find it sooner and may cancel my order with him. I was able to find another one and have tried several times to contact him by phone and by email to no avail. Seems to have several company names that he goes by so not sure what his deal is but I would not order from him again. The part I ordered still shows that he has it in stock but that is obviously not the case.
Reply from RV Fridge GuysJun 14, 2022
Tom, this is showing it has been refunded in full and canceled. Sorry about the delay in response. It looks like a phone call was made letting you know that we had successfully canceled it. Not sure if we had gotten through, however. Have a great RV season!
Jay B.
I ordered a $2.25 part and was willing to pay substantially more because my customer insisted. I initially ordered through second day air, and created a new order for next day air. I assumed that when business opened the following morning they would have responded to my email request to cancel the second day air order, and only ship the next day air order. Seemed to be a pretty straightforward thing to do. Instead, they ignored all forms of communication, telephone and email. They proceeded to ship both orders. Additionally, no return address exists on the packaging. This appears to be a “ghost” company. I’ve kept records of my communication with them and luckily my bank will allow me to file a charge back due to the inability of the merchant to: 1. Provide adequate customer service. 2. Lack of return policy. Luckily, it will be easy for me to get my money back. Additionally, I will be sure to never ever in my life order anything from these people again.
Reply from RV Fridge GuysJun 14, 2022
Jay, really sorry that both of these orders went out. That is always our priority here, to ship things out ASAP every morning because there are a lot of other pressing duties to deal with during the day (mostly getting orders ready for the following morning). Email responses can be delayed up to 48 hours this time of year but we do try to respond as soon as we are able. If this is something you still need to return, we do have a return policy in place and are happy to issue a full refund. Please Email [email protected] and include your order number. Look forward to hearing from you!
