Average
Based on 757 reviews
RV Fridge Guys3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 236 reviews with 1 star · Clear filters
Jeffrey J.
I purchased an RV control board for refrigerator and next day priority shipping. Control board took 2 days and I wasn’t able to use it. I can’t get a return call from Norcold To help with dispute. Buyers beware!
Steve
I placed an order ten days ago, which showed to be in stock, but it hasn't shipped and I cannot get in touch with anyone there. I think I just got scammed and it looks like I am not the only one.
Crystal D.
Purchased a Refrigerator on 6/8 for $1700.00. They were quick to take the money, but has now been 43 days no fridge and I have sent several emails and made several phone calls with nothing in return and wait for it.... Mailbox is full!!!! I did receive one email when I had to change shipping address that they very kindly helped me do and said it was a specialty item that was 2 weeks out. Ok I can understand that and with everything going on, but it has been 43 DAYS!!!! And to Not clear out you mailbox or return emails is NOT OK!
Reply from RV Fridge GuysJul 22, 2020
I found the order, it's PO1024480. This is a made to order unit. Unfortunately, the RV industry is slammed as I'm sure you've noticed. Lead times have been extended as a result of Covid-19 related shutdowns and layoffs that have happened in this industry. I'll be calling you shortly to see if you want to have this cancelled and refunded. We're happy to do so. There is no way to speed up the process of having a refrigerator made and shipped to us, we only have control over the lead time once it's in our possession but we're certainly doing our best to get things sorted as quickly as possible!
JAMES B.
total loser kiss your money good bye
Reply from RV Fridge GuysJul 22, 2020
Tracked your order down and had it cancelled and refunded. Very sorry about the long wait on that special order! Lead times have been pushed out further now.
Carolyn R.
I placed an order 3 months ago. Only got part of the order and they won't respond to my emails.
BRIGHAM S.
Order never received
Patricia C.
Cannot get in touch with anyone to check order status. It’s been almost a month since I ordered with no updates.
Ron L.
Have not received email with tracking number or the items I have ordered. Not to impressed with the service !!! It’s been over 3 weeks now
