Average
Based on 757 reviews
RV Fridge Guys3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 236 reviews with 1 star · Clear filters
Arthur M.
Ordered a ref. part. Showed online that the part was in stock. 4 days later called to check on the status. To find out they did not have the part in stock would take at least a week or more for them to get the part at there location. Cancelled the order must say that they were quick to refund my money.
Wayne M.
unit in transit. To early to ask for survey!!!
Kenneth T.
I ordered a gas valve and received a part that was some type of access panel. After several emails and messages I was told that the mistake would be corrected, HaHa! Now my messages and emails are being ignored. Almost 2 weeks later still no reply. I will never use these liers again. I want my money back!
Angelica
Part damaged in shipping. No response or suggested resolution after over 8 weeks. Disputing charge and contacting BBB.
Bob B.
Placed the order 4/28. Has not shipped as far as I can tell, and cannot seem to get a status as of 5/11 # 1023497
Reply from RV Fridge GuysMay 11, 2020
It looks like this was a special order we had to place with Norcold. Since they closed for about a month due to Covid 19, they've been backlogged but the order is still placed. We can cancel and refund anytime. I don't see any calls or Emails from you but feel free to call the 888 810 2366 number if you'd like us to cancel or keep the order. Leave a voice message if your call doesn't get answered. There are a lot of calls as we enter the busy season.
Julie
Still have not received refund from item purchased but could not ship.
Reply from RV Fridge GuysMay 11, 2020
This order has been refunded in full to the card used during purchase. If you need proof of that, just give us a quick call at 888 810 2366 and we can show you.
James J.
My Norcold N641 faulting on propane setting to NO CO repeatedly. I purchase upgrade Dinosaur Board and exhaust fan for chimney stack. Installed items as per instructions. No change to problem. N641 repeatedly faulting after needlessly spending $300 to repair. To make matters worse, I no longer get an audible alarm when the fridge faults so I don't know there is a problem unless I actually look at the panel to check.
Reply from RV Fridge GuysMay 11, 2020
We have notes that you've been in contact with Dinosaur Electronics on making sure the board is not defective. If you need further assistance from us, let us know. Sorry about the troubles you've had.
Consumer
This company is a joke. I ordered the part needed for my refrigerator, I paid for 1 day airfreight shipping, I understand the order was not placed before 3 pm Thursday, but “really” it wasn’t processed until 4pm Friday and not shipped until 7pm Friday, can you say SLOW....UPS delivers on Saturday, as I paid for expedited shipping so I could get my part promptly, and they dropped the ball at every turn. I didn’t receive part until Monday afternoon.....lost all the groceries in my refrigerator. To top things off, the part was rattling around in a box, loose with no packaging. If you value integrity and shipping speed as well as quality. Do NOT waste your time with this company. Bad bad bad.....
Reply from RV Fridge GuysMay 11, 2020
Really sorry that you feel that way. Yes, you did order too late in the day for the order to go out same day. Yes, UPS does have Saturday delivery but it starts at about $75. Next Day Air simply guarantees that it will be delivered the next business day. We do explain that as best we can in the shipping section but maybe we should highlight some things better. Also sorry to hear about packaging. We will be looking into that!
