PetLabCo.Reviews of thepetlabco.com

Ont ne m’a jamais demandé si je voulais un abonnement quand j’ai acheté le produit. Je trouve ça très déloyal de votre compagnie. Très désuet de voir votre façon de faire. Une chance que j’ai vue des commentaires en lien avec cette situation.

I called Pet Lab to make a purchase. I was told that the person I needed to speak to was not available but that they would call me back in about 10 minutes. 40 minutes later after having not heard from anyone from Pet Lab, I called back only to find out that the Pet Lab phone system came to the end of its normal workday 30 minutes earlier. Meaning that when they said they would call in 10 minutes that was exactly the time that the phone system ended its workday. I cannot do business with a company that operates that way.

Terrible experience! I never received my order. I recommend choosing another company instead. They kept insisting my order was out for delivery, but it never arrived.

It would have been EXTREMELY helpful to include a warning in the description that the product may cause upset stomach/diarrhea. I made the colossal mistake of ordering 3 containers because it was "on special". My dog was violently ill for days after starting on these chews. We have a 2 yr old Newfoundland that weighs roughly 150 lbs and has been perfectly housebroken for well over a year and a half. Not a lot of fun cleaning up when a dog that size gets diarrhea so bad that he couldn't make it through the night. We immediately stopped the supplement after day 3 and I now have 87 of the 90 chews remaining. I'll never know if the product works as advertised, but if you decide to roll the dice I STRONGLY suggest getting the smallest amount possible (do not get a subscription!) until you're sure that your dog can tolerate this stuff... it wreaked havoc on my guy who used to be as regular as imaginable. FOLLOW-UP: Its been 10 days since we stopped the "Allergy and Immune Chews". The diarrhea gradually went away within 2-3 days of stopping the supplement. He is back to regular bowel movements ever since. PetLab's response below is disingenuous. You said, "we strongly encourage those interested in our products...to check with their vet". I have checked the product page on your website and simply cannot find anything remotely close to that statement. If it's there at all (and I doubt that it is), it must be VERY well hidden! In addition, I have received numerous emails with questions about my dog's diet, asking if he's on medication, about vaccine history, and recent exposure to stress. My Newfoundland is regimented and healthy. No changes to his routine, he is not on any medications or other supplements, he has eaten the same food for the last 18 months, and no new stress. The fact of the matter is the ONLY thing that changed in his life was introducing a new supplement. Given per the instructions on the package, it caused a terrible case of diarrhea. Once stopped, the diarrhea went away. Simple as that. I understand that this can and will happen to some dogs, but I am simply advising that people proceed with caution -- especially since there is NO WARNING on the product's website!

This product does not work for yeast infections and feet itching scratching this is not work and I cannot say that I have not used it very long. I haven’t used the stuff for three months. She’s on her fourth jar now and she still digs and scratches and shoes her right paw like she’s gonna chew it off so no this product does not work and I am totally disgusted and disappointed because I paid all that money for three months of this stuff because this is not cheap but I’m trying to help my dog I’m trying to get her comfortable. I even give her a bath. I gave her a bath yesterday and help stop the scratching in the chewing for a minute, but then she’s right back at it in a couple days so no this product is not work. I’m totally disappointed. I wish I could ask for my money back but you probably won’t do it. Everybody says guaranteed products and refund they don’t do it. I’m just so disappointed and my name is Vicki TONEY so you could look me up in your system. I am a past Customer

After many emails and many days of no communication, this is the email I received from Petlab Hey there Steve, I appreciate your reply! I’ve issued you a 50% refund, should you decide to keep the order and not have the hassle of sending it back. If you don’t need it, please consider donating it to friends, family, or your local animal shelter. Your refund of $20.76 is going back to your payment method and will be available within 10 business days. Just let me know if you would prefer to return the order for a full refund. Thank you for being part of our pack! 🐾 Stay pawsome, After many more emails, I finally have a full refund even though I had no account or gave permission for a subscription Just be aware the product doesn’t work, there is nothing to show it works, and they steal your money. Fresh veg, raw diet with some fresh liver and a good wheat free biscuit will keep your food healthy

I did not order anything!

Your anti-itch supplements simply don't work for either of my dogs. After trying for months, I have stopped wasting my money on your products.