Great
Based on 13,463 reviews
PetLabCo.4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 1,089 reviews with 4 stars · Clear filters
Julie C.
The company is great but the delivery service delivered it to a neighbor and not to us.
Reply from PetLabCo.Apr 2, 2026
Hi Julie, We appreciate your positive feedback about our company. We're sorry to hear the delivery wasn't seamless. We'll pass along this feedback to our team. Regards, PetLabCo.
Jay
It is a reasonably priced company that caters for pets. The more you purchase the lower the cost for each item. I have 3 dogs so I tend to buy in 3s. You can't put a price on quality.
Reply from PetLabCo.Apr 2, 2026
Hi Jay, Thank you for sharing your experience. We’re so glad to hear that our pricing and multi-container options have been a good fit for your household. It means a lot to know you see value in the quality of our products, and we’re honoured to be part of your dogs' wellness journeys. Regards, PetLabCo.
Klay L.
Love the product and when and if I can get a hold of someone the customer service is great too. However, it's just a pain that there is no toll free number to readily speak with someone regarding our account. Other than that...I'm happy.
Reply from PetLabCo.Apr 1, 2026
Hello Klay, We're happy to hear that you love our product! We appreciate your feedback regarding the accessibility of our customer service. If you have any questions or need further guidance, please email us at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). 💙 Best Regards, PetLabCo.
Norma H.
Don't send it so often. I get a new supply before I even open the last one.
Reply from PetLabCo.Apr 1, 2026
Hello Norma, We appreciate your feedback and are glad you're receiving your supplies. We'll review your delivery frequency to better suit your needs and avoid oversupply. You also have the option to manage your subscription through our customer portal. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Josee C.
Still in process of finding correct product. Getting a lot of help from your company.
Reply from PetLabCo.Mar 24, 2026
Hello Josee, We appreciate your feedback and are so glad to hear that our team is providing helpful assistance as you search for the right product. We'll continue to support you! Best Regards, PetLabCo.
Jill
it works well. however web site is not easy to navigate, tried repeatedly to order this same product for a larger dog, unable to do it
Reply from PetLabCo.Mar 24, 2026
Hello Jill, We wanted to reach out because of the review you left. We’re glad to hear the product is working well. We’re sorry to hear you had trouble navigating our website to place an order for a larger dog. Could you please let us know what error you’re seeing when trying to place an order for the larger dog? We’d like to investigate this further and assist you. You also have the option to manage or update your subscription through our customer portal. In the meantime, our team will be reaching out to ensure this issue is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
BH
The product was left outside of my porch door.
Reply from PetLabCo.Mar 17, 2026
Hello Beverly, Thank you for bringing this to our attention. We’re very sorry to hear that your package was delivered to the wrong location, this is certainly not the experience we want for you. We will report this issue to our shipping partner right away. In the meantime, we also recommend reaching out to the courier directly, as they may be able to provide more details about the delivery. Please note that while we don’t have direct control over how deliveries are handled, we are escalating this to our fulfillment team for further review. Best regards, PetLabCo.
Edward
Easy way to get supplements and the auto ship function works great.
Reply from PetLabCo.Mar 13, 2026
Hi Edward, We are so happy to hear the subscription is working well for your needs. We appreciate you sharing your experience! Regards, PetLabCo.
