PetLabCo.Reviews of thepetlabco.com

I put a order several days ago, never get the product. cancel the order few days ago and no money back

This is my first order, I haven’t gotten my order yet, it’s taking so long. I wish petlab would let me know when they are gonna ship them. I do understand about the delay, but my dog needs his joint chews very bad. I hope the joint chews is as good as they say. I’m just excited about getting them and getting Eli (my dog) started on them. Thank you so much!

Charged wrong Told a “glitch” Promised delivery date but Never sent Received a letter stating I could get a refund and when I requested the refunded money received another email stating they “may” send it in a week or two ignoring my request to be refunded Not happy After this review I received an email stating they would refund ONLY $9.00 of a $42.00 order they NEVER shipped - THIS IS A SCAM as I have just read my same situation from another review yet my review is not on their web page - funny - not Seems the positive reviews are fake I am reading as well SCAM SCAM SCAM SCAM SCAM UPDATE: I called and customer service then told me they refunded $9.00 - if I wanted more they need to request it and see ........... then stated if I could not wait until the 4/27 shipment (not the Consistent with “it already shipped” numerous times or you will have product in 3 - 5 days) Asked for a supervisor and - “ not available “ Asked for owner - “we don’t know how to contact them” LIES, MADE UP STORIES- SHAME on you for blaming covid19 when you charged my card well before this happened OBVIOUSLY tells much about what kind of company they are Received a response stating they will refund yet I NEVER received a refund confirmation ANOTHER LIE FROM PETLAB

Still haven't gotten reply to my emal

Disgusted with this company. Had no idea it was on a subscription basis .eEmailed 4 times to cancel was told money being refunded . No money has been regundedaftef a month. Now money taken from my account again!!! My doggy has sadly passed away this week this is an upset and a huge hassle I could have done without. Get your act together and refund my money I do not wish to receive any more of these

I ordered chews for our arthritic dog on March 27th. Our credit card was charged immediately. There was nothing on the company’s website saying that the product was on back order. Despite the company claiming it has a 100% money back guarantee, I have emailed them four times over the past 10 days, politely asking that my order be cancelled and that my credit card be refunded. With each email, I’ve received a reply asking me to be patient, that “stock has now been received and my order will be shipped immediately,” or another stating, “we will ship all orders by April 20th.” Another email reply claimed to be from “Chris, Pet Lab Co CEO and co-founder,” stating that my order would be shipped with complimentary expedited shipping (!!) while also repeating the company’s ludicrous claim that if any customer wishes for a refund, the company is happy to provide one. I don’t want your product anymore. More to the point, my dog doesn’t want your product. If you promise a money back guarantee upon request, HONOR IT! Otherwise, your company has no credibility and risks being labeled a scam. Other buyers beware.

My dog has been using the joint care. I ordered more over a month ago and still have not received it. I sent an email asking about it and they said I would get a confirmation email when it was shipped. I still have not heard from the company. They also didn’t tell me there would be a wait. Very frustrated. Not good business.

Customer service less than even alittle but helpful. Love your product, I am a monthly subscriber and haven’t received product in the last 2 months. I keep getting the run around and “someone will email you the outcome”. But that never happens. I really would love to just cancel my subscription it is nothing but a headache. I really feel like I have wasted the money is paid you. Because no product is being shipped to me.