ThePhotoStickReviews of thephotostick.com

Reply from ThePhotoStickSep 9, 2020

We recently switched from using USPS to DHL to help accelerate the time-frame that product orders reach our customers. Especially for international orders! But with Covid-19 still playing a factor in the world, the shipping arrival times can unfortunately vary. Regardless, we are still very sorry to hear that you haven't received your PhotoStick and apologize for the delay. Our shippers send the orders out the same or next day we receive them. After that, arrival times are at the mercy of the post office/mail carriers. If you would like to contact the Customer Support at the following address: https://www.thephotostick.com/pages/support (blue chat bubble in the bottom right), hopefully they can help square away the reason for the delay.

Reply from ThePhotoStickSep 9, 2020

I'm sorry to hear that you had some compatibility issue with the PhotoStick drive. Since I'm unsure which systems your devices are, I wanted to share a link to the PhotoStick website information pages for system compatibility: https://www.thephotostick.com/pages/system-requirements-2-0 If you would like further assistance or apply for a refund; we are sorry, but also understand. You can contact support here via chat (lower right hand blue bubble): https://www.thephotostick.com/pages/support

Reply from ThePhotoStickSep 9, 2020

This is definitely some sort of malfunction with the drive. I would contact support for a replacement. The drive should absolutely be 128 GBs. Sorry for the hassle caused by this! https://www.thephotostick.com/pages/support

Reply from ThePhotoStickSep 9, 2020

I'm sorry that I don't understand French. But using Google Translate, this is what I understand your review to state: "impossible to have the French manual of the key for my computer.To sell it is easier!!!!" Unfortunately, I'm still unsure how I can assist you. I'm sorry that you experienced some negative issue with our product. Perhaps someone in the Support department can assist you in some capacity. https://www.thephotostick.com/pages/support

Reply from ThePhotoStickSep 9, 2020

Slow load times may occur because of the amount/number of files the device is scanning on the computer/phone. The scanning process may take time depending on the size of the files being scanned and also depending on the specs of the customer's device. If the device suddenly become unresponsive while on the process of scanning, Tech support would suggest restarting the device and do the scan process once more. System Requirements are; Windows - Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10. Mac - Mac OS X Version 10.7 and later. Android OS - Version 6.0 (Marshmallow) and later iPhone/iPad iOS - iOS version 11.3 and later From the sound of your review, you did receive the item and it did work for you systems, but you are generally dissatisfied with the time it takes to copy all of your photos/videos? And perhaps about the method of reviewing your images and files? I'm sorry to hear about your dissatisfaction. Hopefully the refund process has all been sorted out now. Thank you for doing business with us, in any case. Have a great remainder of 2020 and keep safe!

Reply from ThePhotoStickSep 9, 2020

We're sorry to hear that you're encountering some pausing/load-time problems with the PhotoStick. If you would like to contact Customer Support, perhaps they will have a few suggestions to help you overcome the frustrations. The chat app can be found here, in case you would like to seek them out: https://www.thephotostick.com/pages/support

Reply from ThePhotoStickSep 9, 2020

There should have been an option to check-mark (or select) the "Skip Duplicate" feature in the PhotoStick's Application Settings. If this is left unchecked; the download process will also copy all the duplicates. I am sorry to hear that the re-formatting process somehow removed the application from the device though. That's unfortunate and frustrating, I'm sure. Perhaps if you would like to contact Customer Support again, they can issue you a refund or replacement.

Reply from ThePhotoStickSep 9, 2020

With Covid-19 still at play in the world, shipping times unfortunately can still vary greatly, depending on the postal service (especially for international orders). All of our customer orders are filled and mailed the same day or following, once orders are placed. You may wish to contact Customer Support to see if they can help nail down where your product currently is: https://www.thephotostick.com/pages/support (look for the blue chat bubble in the lower right hand corner)