TherapetMDReviews of therapetmd.com

I had the same issue as other users on the return...horrible customer service, waste of money and time. Did not work for my three cats..made them lethargic and loss of appetite. Avoided the units. Tried to do the 30 day money back return if product does not meet my expectations minus the $9.00 and shipping cost back..but they need a photo and unused sealed????? How would I know it does not meet my or cats expectations?????? Still no resolution.

I bought the cat pheromones for my 3 cats. Not only did it not help with their anxiety, all three cats avoided any areas that the plugs were. This company is a joke when it comes to returns. They first offered me 35% refund, then 45%. They stated if I want a full return, I must return the package, pay shipping AND incur a $9 restocking fee. They said if the package has been used in any way, (plugged in), then they cannot accept a return. They asked for photos which I submitted and added that I could only get a refund of it was returned within 30 days of delivery date. Keep in mind, we have been emailing back and forth for weeks now. I don't recommend this company for anything. Horrible customer service and a scam in my opinion.

Do NOT purchase these items. I fell for the great reviews on their website. Purchased for my dogs, three days later the diffuser is smoking and extremely hot. Their “30 day money back guarantee” is what I am currently trying to get my money back. They are stating I need to pay for shipping and restocking fees and they won’t accept any items unopened. Do NOT buy these!!

I fell for the fake reviews and purchased hoping this diffuser product would help with my dog’ marking and barking. There has been 0 improvement. Received on 7/21 and gave a couple of weeks to make sure there wasn’t time needed before it could work. I am glad that I did not do any add ons as their policy of a risk free satisfaction guarantee is only apparent when you go to return and then you pay return shipping and $9 restocking. Save your money this is definitely falsely advertised.

I ordered the advanced dog calming diffuser kit. It was missing the diffuser. I called they told me to send it back at my cost and it would be $12 more and they would send me the diffuser. This place is a sham! Stay away! I just want my money back.

I just wanted to hop on here hoping I can get this out to the people who are considering buying the diffuser and have looked at the websites reviews (I believe they 100% filter them because I checked for lowest reviews and the lowest are 4 starts but I left a 1 star review) Also - I just went to their website to see if MAYBE my review was posted, now their Reviews page doesn't even load. WHAT A JOKE I only bought it because my husband was dead set on it working for one of our cats who pees all over the house. Hes seen it all over facebook so I humored him and bought it. Our cat got pretty sick after plugging it in. He was acting as though something was lodged in his throat, he was trying to hack stuff up and acting generally lethargic. I unplugged it because it was the first thing I could think that has changed and he slowly got better after unplugging it. It may just have been an allergic reactions BUT their refund policy is a joke. I emailed them within the 30 days and either you pay for return shipping (insured), a restocking fee and then get a refund of the remainder or can keep it and get a 1/3 refund. If it was an allergic reaction, that is not necessarily on them - its just what it is but the return policy is BS. They should just not offer one

This Product Does Not Work! Seduced by their convincing adds that their product releases magic scents that can help keep cats calm and reduce accidents outside the liter box, I purchased their product seeing that they have a 100% MONEY BACK RISK FREE TRIAL guarantee that promises that if their product does not work, you get your money back. All over their homepage they repeat this claim. I should have realized that a product claiming to be magic is about as useful as magic beans and when went to get my money back the 100% money back risk free trial had some exceptions that were conveniently NOT included on their home page. You have to pay return shipping and pay $9. I reiterated to them that a money back guarantee risk free trial means just that. They offered to knock 30% off what I paid but for a product that is cute, the little duck diffusers are precious, the product itself does not work. There is nothing magic about their product and my cats had zero reaction to them despite my having 4 diffusers. It is a shame to take advantage of cat lovers, especially those who are having struggles with their cats and sadly will try anything - including being scammed - to make life easier for their pets. THIS PRODUCT DOES NOT WORK, the diffusers will leak all over the floor leaving an oily residue and causes damage to wood flooring, but it does nothing to help alleviate the stress and anxiety for the cats. The one thing it does do is cause stress and anxiety for consumers who pay a lot of money for magic oily water looking for any sign that their investment for their pets will work. It does not work and is an absolute waste of money and charging people return shipping and $9 for what is supposed to be a 100% money back risk free guarantee is truly false advertising and a deceptive business practice. There are no little exceptions or notations on their home page warning people in fine print that what they are advertising in giant print is a lie. Buyer beware - stay away from this product. If it works for you - that's amazing and congratulations. It is more likely a person hoping and believing something to be true and thinking it is working (the power of suggestion) rather than it actually working. It is a more effective and better value to buy a can of lavender Febreze and spray it once a day in that you would at least have something to smell whereas this magic useless water does absolutely nothing. Despite their advertisements which state a full money back RISK free trial (all reward, no risk), TherapetMD actually stated that because I used the item, they would offer only a 70% refund of what I paid. How can you test an item as a trial without using it? This company is the definition of a fraud and only after I filed complaints in Iceland and Wyoming and with my bank did they state they would give a full refund - however, they tried one more time to weasel their way out stating that I did not notify them within the 30 day trial. Only after I sent them their own messages they sent to me did they see that their attempts of committing fraud would not work on me.

Just opened the box to use and the diffuser does not appear to work. The light will not come that indicates that it is working. The product might calm my cats but how would I know if the diffuser is broken.