Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Julie H.
I was very pleased with the support I got today from Ivy at Therapy Notes. She was knowledgeable, pleasant, and thoughtful of protecting our privacy when she logged into my computer. Also, I didn't have to wait for a long time to get to a person! That's definitely a plus!
Laura L.
I am pleased with my decision to subscribe to TherapyNotes above all other EHR systems. I get prompt service and am always pleased with the product and services. Staff have been pleasant and always willing to assist as well as following up with an email and and to allow providers to give feedback on how to make services even better!!!
Erin
Customer support is knowledgeable and efficient. If an issue arises, they know exactly what to do to help us! I think my wait time was longer than it took the customer service rep to help me correct the issue.
Lindsey B.
My questions were answered quickly and very efficiently. The representative was very knowledgeable and even sent a follow up email with everything we discussed, just in case I forgot. Overall great customer support experience.
Kawanda S.
Jill G. provided the most professional customer service experience I have ever had. She was professional, knowledgeable and most importantly, patient with me the entire time while I asked repetitive questions, lol. Thank you so much for the experience. I am forever grateful.
Scott
Incredible customer service! They are easy to reach, and have always been wonderful at helping me resolve the problem (including credit card billing issues, and resolving claim submission issues with a clearinghouse).
Scott C.
I can't remember have a negative experience with the support team at TherapyNotes and today with Rebecca was no exception. She was upbeat, kind and smart about how to help me - patient but right on top of things. Thanks Rebecca! TN's customer service is a huge reason I stay with them.
Vondie C.
Ivy took great care of me. She provided me next steps and did so promptly.
