Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Shannon S.
Therapy Notes has been a wonderful platform/software for my practice. I appreciate the customer service and excellent features. Bianca in particular has been very helpful with navigating the system and addressing my concerns.
Sonya S.
I just switched from a different EHR platform. They advertised live chat, but I NEVER received a response in less than 24 hours! When they finally responded, it was via email, not the live chat option. If I had a question about their reply I would have to wait another 24 hours to get an answer. They don't even offer a customer service phone number as an option. Also, I found it difficult to make format changes on their forms...and had to wait another 24 hours to get any help. As a new small business owner, I can't even describe how frustrating and time-consuming it was. I switched to TherapyNotes yesterday. Today I called for help 3x and each call was answered in approximately 1 minute! The different people I spoke to were all friendly, patient and helpful! They stayed on the line and walked me though each step required to make the changes I needed. I've gotten more done with TherapyNotes in ONE day than I did on the other platform in 2 months! I'm feeling so accomplished and so grateful for TherapyNotes. Also, TherapyNotes costs $10/month less! Highly recommend for all behavioral health practitioners.
Matthew L.
My experience has been really great. Staff is friendly and professional. Scheduling a time to contact them by phone is helpful given how popular and expansive they are becoming.
Reply from TherapyNotes, LLCMar 10, 2022
Due to a huge surge in recent customer signups, it's been really hard to answer calls as promptly as we are usually known for. We have an amazing team that offers awesome live phone support 7 days/wk. To keep up with the surge, our team is working as hard as they can, and we are hiring more staff as quickly as possible. Thank you for your patience.
Yishai B.
I had an issue with signing up for merchant services, and CardPointe (the provider) was supremely unhelpful. The TherapyNotes support team - especially Rick - were very helpful in clarifying and helping find a way forward to address the issue. I cannot overstate how incredible the TherapyNotes support team is. Every time I have reached out, they have been clear, kind, and taken care of me and the issue swiftly.
Hope R.
I have needed to reach out to support a few times over the last couple weeks as we've made some changes and we are getting re-established with them, and their support team has been amazing to work with. They respond quickly, courteously and patiently as if they have no one else to speak with, and every time has been able to resolve my issue or point me to the correct place to address it. Their support team excels at customer service, and having a company that a live person answers my call and can talk me through my issues, it's just been a great experience. I can't think of another place whose support team compares to the experience I've had with them.
Lindsey A.
After reviewing all the EMR systems for psychotherapists, our group practice decided Therapy Notes was the best suited for our needs. We made the right choice! The customer service is beyond helpful and quick, templates for documentation are great, and the billing/insurance process makes our jobs so much easier! Only thing that needs some updates is the intake paperwork & portal process which can be very confusing to clients to navigate.
jocelyn N.
because customer support responds in almost "real time" no matter how many times I requested help.
Lynn P.
I have been using TherapyNotes since 2014. The program is user friendly and all of my practice needs are in one place--from intake to progress notes to billing and accounting. The best part of TherapyNotes is the phenomenal customer service! In all of the years working with them every customer support specialist has been friendly, professional, and extremely helpful! I have never been disappointed!
