Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Dr. Mitch Page, L.
This software is intuitive and customer service is excellent. Should have done this years ago.
Reply from TherapyNotes, LLCMar 24, 2021
Dr. Mitch - Thank you so much for your review! We are happy to hear you are loving TherapyNotes!
Michelle M.
No matter when I call or who I speak to the customer service rep is always helpful. They will always explain what you have questions about and give you great direction. I always leave the call feeling a bit more knowledgeable and confident.
Reply from TherapyNotes, LLCMar 24, 2021
Michelle - Thank you for your review! We really appreciate the kind words for our Success Team!
John F.
I had been having weird technological issues with the TherapyNotes video platform. I reached out for help, and got paired with Ryan P. Ryan was patient, an excellent listener, and helped problem solve the glitches I was experiencing. He also got his colleagues involved due to the weirdness of my technology issue and I heard back almost immediately from a supervisor who also wants to work on the problem. Great customer service!
Reply from TherapyNotes, LLCMar 24, 2021
John - We really appreciate your detailed review! We are happy to hear that our Success Team was able to help resolve your questions!
Mark M.
Customer support is great. They really work on problem-solving. If there is not an answer, they would offer it to the development team to work on. I feel they listen.
Reply from TherapyNotes, LLCMar 24, 2021
Mark - Thank you for your kind words! We really appreciate the review!
Marangar
I'm really impressed with what's going on here. Thank you for that.
Reply from TherapyNotes, LLCMar 24, 2021
Marangar - Thank you for your review!
Mary S.
Therapy Notes' customer service is always so helpful and knowledgeable. Their software is thoughtfully crafted to meet the needs of therapists in a sound and ethical way, making it user-friendly and comprehensive.
Reply from TherapyNotes, LLCMar 24, 2021
Mary - We really appreciate your review! Thank you!
Ivy L.
When I read that customer service reps at TherapyNotes are called "customer SUCCESS representatives," I thought, "Okay... let's see!" I am pleased and delighted to share that these people are, indeed, dedicated to customer success. The software itself is incredibly intuitive. I've been "doing" psychotherapy for 20 years now, and this is the first software I've encountered that is User Friendly. When I called looking for assistance with the billing aspect of the software, the representative (hat tip to Nicole!) not only knew her software, but also the requirements for getting information to/from other agencies. This product EXCEEDS my expectations. Looking forward to a long, healthy relationship with them.
Reply from TherapyNotes, LLCMar 24, 2021
Ivy - Thank you so much for your honest and detailed review! We are so happy to hear that TherapyNotes has exceeded your expectations! Thank you!
Melissa W.
Therapy Notes is always so quick to help me. Their response is quick and easy to understand and execute. I have used all methods of communicating (chat, phone, and email), and every time I am helped quickly and efficiently.
Reply from TherapyNotes, LLCMar 23, 2021
Melissa - Thank you for your review! We are so happy to hear that you feel supported by our Success Team!
