Average
Based on 37 reviews
The Rocket Retail3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Rocket Retail is a premier, end-to-end eCommerce growth agency and multi-channel automation partner engineered to scale brands across Amazon (Seller Central & Vendor Central), Shopify, Etsy, and Walmart Marketplace. We deploy a comprehensive, data-driven ecosystem that handles everything from strategic store setup, product sourcing, and brand identity to advanced conversion rate optimization (CRO), target keyword SEO, and high-performance Amazon PPC advertising campaigns. By integrating turnkey eCommerce automation, strategic catalog management, hands-free order fulfillment logistics, and omnichannel customer service, we eliminate operational friction to maximize sustainable ROI. Whether launching an emerging brand or accelerating an established digital storefront, The Rocket Retail provides the operational infrastructure and marketing precision required to elevate your business to global retail heights
The Rocket Retail (therocketretail.com) has 37 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 16 reviews with 1 star · Clear filters
Brian W.
Awful experience! Hired for Amazon and Walmart stores. Very slow communication, lack of urgency, and incompetence. Made promises that they could not keep. After 8 months, less than half of my Amazon inventory is sold. Walmart store was never created. Won’t refund my money despite having a contract that states it should be refunded.
Greg H.
If I could give a negative 5 I would. In short in August of 2024 i entrusted this company to use their expertise and connections to automate my Amazon store, in 2 months it for suspended, eight months later not one product was sold, they walked me through a Walmart store that failed and got suspended as well as the Amazon . Going back to how I got the Walmart store; I complained and no resolve from them so I put in my review online, I got a call and agreed to have them put up a Walmart store as a replacement for my Amazon store, I was adamant that I only wanted to do this if no problems like Amazon and I want to be fully transparent with Walmart no games, Jay Singh who is the manager agreed. Well once in it was done through buying gift cards and I thought that was weird, my profits were nothing as I was told they would be and still in the red. I inquired as to why we are not making money, why does my Walmart page look subpar, Jay said I need resellers licenses for multiple states to get profits up, well he said it would be another $3,000 to get that going; this was not disclosed to me prior to contracting with them. Ash Dalton signed for the agency. Seems to be a shell company. You may see Quick Digit Solutions LLC on your bank statement, Paperwork is West Hollywood, Jay says he’s in Texas and everyone has a thick foreign accent that I think is Asian, so nothing fits and their numbers are now disconnected, no one is responding to me and I have not been made whole. I want my money back. They are refusing to do that. I would recommend you avoid this group to not end up like I did. I don’t even know how to fix this and thats 2 earning opportunities I am disqualified from approaching now due to their incompetence and I think deliberate swindling. I tried my best to make this work and it was tragic. I truly wish this would have worked out and they had the same good faith that I extended to them. It’s just sad and unfortunate. What’s worse is how I have to look my loved ones who told me not to do this…I have to look in their eyes as they force themselves not to say, I told you so. It’s a loss I didn’t believe would happen.
A J.
Rocket Retail promised the world and delivered nothing. Do not trust. 1) They charged over a thousand pounds to set up an amazon shop. -> it sold to markets that lost money per sale. 2) no ability to understand the profit difference depending on if the company is registered for vat or not. incorrectly calculated unit profit per product wrong. 3) chose products with very low profit margin. one refund would wipe out the profit on 5 sales. 4) were £800 out on their prediction of my turnover on my first order or 30% 5) first order lost £400 6) promised a refund for first order loss in 7 days days and then did not pay. 7) sales team were looking for an investment £50000! a 30% loss of that would have been £15000! glad I just dipped my toe in.
Rasheedah L.
I hired Rocket Retail to manage my Amazon account, and the experience was awful. They entered the wrong product descriptions, which caused returns, account flags, and ultimately serious damage to my account. My inventory—worth over $1,000—was removed and sent to Rocket Retail, but I have never seen it again. They made mistakes, took no accountability, and left me with losses. This feels like a scam, and I would strongly warn anyone against trusting them with their Amazon business.
Reply from The Rocket RetailOct 11, 2025
We're sorry to hear about your experience and appreciate the opportunity to clarify. The inventory involved was $500, not $1,000, and we have already provided a full refund for the services although we had completed most of the deliveries in the agreement such as store setup, and account management to ensure fairness on our part. Regarding the inventory, we have offered multiple times to assist with the resolution and even requested several Zoom meetings to help you retrieve it. However, after our access to your account was removed, we were unable to proceed further. We remain committed to helping our clients and would be more than happy to assist you again if you'd like to reconnect so we can get this matter fully resolved. Ready, Set, Sell! ~ TheRocketRetail.com
M A.
I’m so not happy about this process it’s been ten months and I’ve not sold anything yet not one thing but they cost me over $3500. They apologized for the issues and the delays and offered to set up a free Walmart store that never happened literally every week my rep Sadie gives me an excuse on why the delay has been going on for 10 months only reasons no resolution no problem solving no refund no nothing just limbo so my recommendation stay away please for your peace of mind your money and stress stay away
Kevin D.
Right from the start , I lost money , nothing went right always being promised stuff and never coming through, worsed experience ever , dont waste your money
John W.
The could not make good on any of the services they claim to be able to provide. Once I requested a refund. They pushed another product. They then requested more money from to start selling on the Wal-Mart market place. They were supposed to build the store but I had to create the store myself. Which is part of the service I was paying for. So, I told them I am not giving another $750 dollars. If the store is going to make as much as you say. Keep the profits until the balance is satisfied and then I can receive payouts. They said they could not do that. This is what solidified my suspicions. This is a scam and there was never going to be any money made.
Reply from The Rocket RetailMay 9, 2025
Dear John Williams, Thank you for reaching out to share your concerns. We value transparency and feel it is important to provide a clear overview of the situation. As per our records, you signed up with us to start an Amazon store for a total cost of $1,500, with $750 paid upfront and the remianing $750 due upon store approval. However, it later came to light that you had an existing Amazon store suspended under Section 3 of Amazon's terms of service. This information was not disclosed to us at the outset, which significantly impacted the course of our collaboration. Despite these challenges, we extended complimentary Walmart Automation services as a goodwill gesture. Once we completed the setup and secured your approval on the Walmart platform, you declined to pay the remaining $750 balance, which was agreed upon during sign-up. Unfortunately, this decision went against the initial terms of our agreement. Regarding your refund request, it was not eligible because the store had already been fully developed for you. The remaining balance was intended to initiate sales operations, but you subsequently refused to allocate inventory as outlined in the contract. Furthermore, you requested that we provide inventory at our expense while retaining all account access and deposits in your name, which is contrary to the agreed-upon terms. We remain committed to maintaining professionalism and ethical practices in all our dealings. Should you wish to address this matter further, encourage open communication and collaboration to seek a fair resolution. Ready, Set, Sell! ~ TheRocketRetail.com
Wayne B.
My experience was not good with the company when they couldn’t sell products on my shopify store Sarah would put me on the phone with another team member and ask me for more money after I just invested 1k. “No refund “. My advice is to get a more sustainable online business that you can learn step by step strategy that you can have for a life time so you don’t have to depend on a done for you service that is too high risk!!!!!
Reply from The Rocket RetailMar 5, 2025
Thank you for sharing your feedback. We understand your frustration and want to clarify the situation for you. As per our agreement, we successfully completed the setup of your Shopify store and uploaded the products, which took 2-3 weeks as outlined. We initiated the organic marketing process as agreed. While we had not yet seen orders come in, we explained the dropshipping fulfillment process to you, including the associated costs. At that point, you expressed concerns about your current financial capacity to handle order fulfillment. You informed us that you did not have the funds to fulfill those orders through dropshipping or to continue the $40 monthly Shopify subscription. As a result, you requested we pause the project until you secured the necessary funds. We want to emphasize that your Shopify store is fully functional and ready to process orders as soon as you're able to resume operations. We have fulfilled our contractual obligations and are prepared to continue supporting your business once you're ready. We understand that unexpected financial constraints can arise, and we're committed to working with our clients to find solutions. We encourage you to reach out to us directly so we can discuss how to best move forward with your Shopify store. We value your business and are dedicated to helping entrepreneurs succeed. We are confident that with adequate funding to cover operational costs, your store can be successful. Ready, Set, Sell! ~ TheRocketRetail.com
