The Violet VixenReviews of thevioletvixen.com

Never received my items! I've contacted them FOUR times since April 10th. It is May 4th and they've told me three times my order would be shipped soon. The masks have been restocked twice already and nothing has been shipped!! I was denied a refund and told that it would be shipped by the weekend! Well it wasn't! They even put me down as an essential worker but obviously that means nothing.

I placed an order on April 3rd, today is April 30th and I still don’t have my items. I have emailed and call numerous times and have had no responses. There is nothing to track. The tracking number isn’t attached to a package. WILL NEVER ORDER FROM THIS COMPANY AGAIN!!!!

Terrible. I ordered a mask from them almost a month ago (April 3)as soon as they went in the shop. I waited two weeks and nothing. I emailed and messaged them, nothing. Finally I commented on their post and they immediately messaged me to tell me my order had been caught between regular and presage orders and they would send one out in a few days. Okay that’s understandable, technical glitches happen. 4 days later, on April 16th a shipping label was created. It’s been ten days and it still hasn’t shipped. I’m very disappointed in this company. I’ve been eyeing their products for a long time. This was my first and last order.

Ordered products at the beginning of the month, and three weeks later they still haven't shipped. Contacted customer service, and got an email saying they were shipping out that day or the next. Okay, great! Here we are almost another week later, and my tracking number still says the postal service is awaiting the package. Almost four weeks, and still hasn't shipped?! I am beyond disappointed with customer service, and overall service from this company. Sad because I always admired the coats they sell... but I won't drop $200+ on something that won't ship for months.

Absolutely the worst! I ordered two expensive clothing items and one was sent in the wrong size and as big as a bed sheet, the other after months of waiting NEVER arrived! At the moment they are not evening responding to my emails for a refund. This company is a scam at best! Never order from here, I am out over $100 and now I have to figure out how to get my money back!

If it were possible to leave less than one I would. I ordered two and N95 masks. I’m seeing reviews where people that did a preorder have received theirs when my order was before the preorder. This was my first order with them and I will never be shopping with them again not to mention I will tell everybody about this experience. Their customer service is complete garbage. I was promised that my order would be shipped a week ago by their customer service.

Waiting almost two months and no product. Waiting flor paypal to hopefully return my money.

You guys, what the heck? I’m surprised you’re asking me for a review because I’m OBVIOUSLY going to have nothing but bad things to say... 1. I ordered this stuff over a month ago, and it’s STILL not here. 2. When I emailed costumer service I got a reply many days later, sometimes no reply at all. It was infuriating! 3. When I finally asked for a refund, all of a sudden I hear “we just shipped it. Can’t refund”. Really?! A month has passed and I get nothing until the second I ask for my money back?! Suspicious. Anyway, I would love to rate the product but I honestly can’t because I DONT HAVE IT YET!