The Violet VixenReviews of thevioletvixen.com

Terrible customer service.

Had a concert to go to on October 25th. Felt that I ordered the product in plenty of time to be here. Slow shipment. Product didn’t come in time. Super disappointed 😩

I have to say that going into my first interaction with Violet Vixen I was in awe of the large number of options they show on their website. I initially purchased two corsets and actually ordered a third corset a month later hoping to utilize them for a boudoir shoot about 4-5 months later before my wedding as a present for my future hubby. There is no indication during ordering or on the website that these orders take several months to fill, so I placed my order in November and waited impatiently for my amazing new corsets to arrive.The prices are higher than general big box stores but I know small businesses work their asses off so I bit the bullet and put down the money for the order.After not hearing anything as far as updates beyond order being placed I began to get nervous when it got to mid-January and I still had not received them. I reached out to VV and received a reply that they were JUST clearing customs and would arrive soon. Suddenly a few days later I had a confirmation that they had "shipped". When the first two arrived, one did fit and it was beautiful so I will give credit where credit was due. However the 2nd corset was WAY too small, and although I ordered according to the size chart measurements it was unusable. I have to note that I never even RECEIVED the second order - so that is now over $200 blown on products that I couldn't use or never even received. I reached out to Violet Vixen again to ask about the second order and the sizing request to do a return for a refund as I ordered based on the information they provided and I have yet to receive a response over 9 months later. I attempted to go through my bank to request a refund but because these orders CONVENIENTLY take several months to fill not to mention trying to do the right thing but reaching out to them and allowing the chance for them to reply the transaction exceeded the allowable time for the dispute - So unusable product, ordered product never received, and I'm stuck with the bill. Yup - I will never recommend them again and in fact I will steer anyone I know away from dealing with this business. Shady, just shady.

I bought from them well over two years ago. I was displeased. I have unsubscribes from emails repeatedly and they won’t stop sending them

I am overall impressed by the quality of products that Violet Vixen offers but not their customer service. I ordered a corset on July 4th of 2018, for a festival at the end of August. My product didn't arrive on time and was EXCESSIVELY HUGE! I corresponded with the Customer Service Team and even though I know I am not the only customer it took them months to reply. After about 8 months or of corresponding with them, I couldn't get the reimbursement I asked for, and was given a credit which forced me to buy another product on violet vixen so I wouldn't lose out, which after my struggle was the last thing on my mind. Then upon placing my order, the US Postal Service messed up the delivery, so I waited for another few months again corresponding with Violet Vixen, and received it in June of 2019. I felt ignored and not valued as a costumer. This was the first and last time I will be ordering from this company.

Customer service is awful. Took months to get product. Sizes are not for normal people. Will never order from there again. Not worth the headache

Still have not recieved my order it’s been 7 months

You horrible people threatened to report me for mail fraud when I wanted to return a misrepresented product. Never in my life have I been so horrified by a business’s behavior that I reported them to the BBB - until you came along. And you KEEP putting me back in your mailing lists even though I keep telling you to remove me. So you want a review now? Here you go. Now take. me off. your lists. Enough.