Jason W.
I ordered a pair of $120 slippers
I ordered a pair of $120 slippers, processing was easy, delivery was a little late but the entire country was experiencing weather issues and so it was quite understandable. Got them out of the box and proceeded to put them on when I noticed the tongue on one of the slippers had separated from the side where the stitching came apart. Called customer service and had a very pleasant experience with the representative, forwarded a picture of the damage slipper and was notified that they would be in contact with me within 24 hours. 24 hours later I got notification that they were going to refund my purchase with no other questions or return slips I would need to take to the post office. I am going to try and see if I can take them to a repair shop and have them re-stitched but either way, I would give a 10 on customer support and standing behind their products but 5 is a max possible and worse case scenario I may go without slippers for a little bit depending on the repair shop or when I find another pair in the meantime.