ThinborneReviews of thinborne.com

Thinborne sent incorrect phone case. Took them several weeks to respond to me message. Once I sent the phone case back. No reply to confirm receipt after I sent several emails and even called them only to be not answered. Awful customer service. I contacted PayPal and received an instant refund.

I ordered the case for the Pixel Fold 10 in October 2025, and it never arrived. I sent numerous emails, and they gave me excuses every time. Scam, don't buy from this company.

++++++STAY AWAY++++++ SAME EXPERIENCE as all the other customers. I ordered 11th October and now, two months later, the order is still showing "under process". THEY DONT ANSWER to emails, or chat. ZERO customer service, Not trustworthy. DON'T WASTE your money and time here!!!

The case that arrived in August was defective, and the company was notified immediately. It took from August 15 until November 26th to receive the replacement. They refused to refund after multiple requests made during the interim. I had to initiate a USPS mail search as the package was mislabelled by them, and circulated for about a month between various post offices. Total and absolute incompetence!

Worst customer service. Ordered a case over a month ago. Inquiries come back with a generic message that they with followup with shipper. Asked for a refund and company went dark and stopped communications. Stay away from this provider as they are a scam. Wish I could rate them -1 🌟

Thinborne case did not - has not arrived. It’s been nearly 2 months now. Customer service says they will look into carrier handler then have got dark. No reply from Ken. I’m beginning to think that it’s a scam company. Be wary buying online from them.

Ordered a case for my Galaxy Fold 7 from them and paid for fast delivery. I live about 2 hours from the main warehouse, so I expected the product in a timely manner. Unfortunately, that was not the case. I ended up ordering a case that was shipped from mainland China, and it showed up before the Thinborne case. So, I reached out to stop shipment on the Thinborne, seeing as I had a case for my phone now. They replied on a Friday saying "the case is in shipment" and that they couldn't cancel order refund my order, that I had to refuse the package and when they received it back, they could then refund me. Now at that point, it had been well over a month and still no case from a company who operates less than 2 hours from where I live. So 4 days go by since they told me its been processed and shipped, and have to go out of town. Wouldn't you know it, the second day Im gone, I get an update THEN that the case had shipped, and was delivered the next day. Out of town, couldn't refuse the package. I'm not sending the case back through the mail, because I feel like this company will say they never received it and not give me my refund, so one day soon I'll drive the case up to the warehouse and drop it off. And better believe I will NEVER purchase anything from them ever again. That's what I get for trying to buy from a local source. TL/DR- Thinborne took 5 weeks to send a case 2 hours away, while deliberately giving false information multiple times about the product being shipped to avoid giving refunds. DO NOT SHOP HERE

@thinborne and @UPS terrible service ! I have been waiting for a phone case for 1,5 months now, the delivery guide haven't delivered the case to me and went for holidays. UPS hotline 'Carlos' is always pushing back to the sender and don't solve my case, now they ask for money..