Thomson DairiesReviews of thomsondairies.com

AVOID. If i could give them zero stars i would. Was not happy with milk being delivered at 2am especially as it had been a point i had made when I agreed to order from a sales person at my door so phoned to cancel this did not happen so phoned again the following week to cancel was told they were new in our area and deliveries going forward would be later this was not true so phoned again to cancel. I then discovered that they had forgotten to tell me that there was a £1.00 delivery charge a week so if you only wanted two pints of milk the cost is £2.88. Why would anyone pay for delivery when there is another company who do free delivery. I just wonder how many other people they have sold milk to and not given them all the information I know one of my neighbours also wasn't told. .

Milk tastes disgusting and watered down, and customer services is appalling. Tried to say I have outstanding balances and when emailing to ask the dates as I pay it every week; they said I have not replied to it and are charging me more money for ‘additional fees’. And not to mention the times they can’t provide orange juice, I have been overcharged. Absolute rip off, as for somebody who wanted to support a local business

Really disappointed with this company. Thought it would be good to support a local business but big mistake. Order wrong more often than right ! Took 3 calls to cancel the orange because it tasted diluted to me and got nothing but cheek from the phone staff . The only thing they got right was cancelling the whole account. They didn’t even try to defend how wrong they got it all !

Absolutely disgusted at the way I was treated they confirm my ordered for today then don't show up. then get told my order isn't till next week complete joke of a company

Signed up for milk delivery via door salesman. Delivery Tues and Friday, and ordered bottle caps...Tues ok, no caps though and just went out front door now (3.30 pm) and milk had been delivered today!! Not told either there was a deposit system for the bottles. Can't contact to cancel either!! Wish I had read the reviews beforehand! Going back to carrying home my own!

Set up delivery via door to door salesman and was told my first delivery would be the following Friday. Friday comes, no milk so I assumed it would be the Monday as that was my second delivery day. No milk again on the Monday. Tried to phone but the systems are always down so can't check my details, they offer to call back but never do. Shambles of a company. I fear some people will rely on these deliveries only to be left without essential items and unlike us not be able to get to the shops. Cannot recommend untill the customer service and logistical side of the business gets an overhaul.

It would take too long and stretch readers' credulity too far to give all the details involved in me trying to get this lot to deliver milk to my door. I signed up for their doorstep milk delivery at the beginning of April and, after three weeks of no deliveries and umpteen phone calls reporting this, I still hadn't had a single delivery. Every time I phoned, I was told I would definitely be getting milk the next day a delivery was due - nothing. Then, on 23.04.20, despite never having received a single pint of milk, £13.54 was taken from my account. I phoned again and was assured this money would be refunded and again told regular milk deliveries would be happening - still nothing and, of course, no refund either. I phoned again and this time I told them to cancel my order and politely requested the refund again. I've lost count of how many phone calls I've had to make about this. And then, as if things weren't bad enough, Thomson Dairies started lying to me. They said a cheque has been sent out - I never received a cheque. Three times I was promised the refund was in the process of of going through - it never appeared. I asked if this could be done over the phone with my bank card and was told they did not have the facility to do this. I phoned again today and the woman I spoke to immediately said she would do the refund over the phone using my bank card details but that it might take a day or two to appear in my account. I sincerely hope it does appear because I'd love to have nothing more to do with them but, if the refund doesn't materialise, they can rest assured that I will keep chasing them for it.

Company is a joke! Like all other negative feedback im sure they will report this as well! My bank cancelled 2 of my direct debits and within 24 hours had apologised that it had been done in error. I got an email from the bank on 28th April, got an email from Thomsons on 29th April saying they had been notified my direct debit had been cancelled. I promptly went on to there website to reinstate the direct debit to find i had been blocked from doing so. No bill due, comment deleted from there Facebook, not a nice company to deal with at all and if they begged me to come back as a customer they would get told where to go . Be careful dealing with this company, do research on Google as better companies out there than this crowd!