ThryvReviews of thryv.com

Over Priced! Impossible to get ahold of someone to cancel 'services'. Taking advantage of a small business is wild work.

ETA: After filing a complaint with a Better Business Bureau, I was taken care of; my account has been canceled and a refund has been processed. Finally. DO NOT USE THRYV!!!! If I could give zero stars, I would. Initially the system worked with QuickBooks. After many months of glitches and issues, they just decided they would no longer support QuickBooks integration. I've sold my business and tried to cancel, but continue to receive bills and I keep getting the run around with customer service. Either I am transferred, then disconnected, or the customer service rep says they are unable to handle my request. For a subpar system, you would hope they would at least have decent customer support. YOU'VE BEEN WARNED!!

I spent about 12 years in the online marketing and Yellow Pages industry and was working for Vivial before Thryv acquired the company. During my time in the industry, I consistently performed as one of the top reps nationally and managed one of the largest books of business. I had long-standing relationships with many clients who trusted my recommendations. When Thryv acquired Vivial, we were strongly encouraged to transition our clients to Thryv’s software platform. The compensation incentives were significant, which initially created excitement and momentum. However, once the product was implemented with clients, the experience quickly deteriorated. The software frequently did not perform as advertised, implementation was consistently problematic, and support challenges made it extremely difficult to deliver positive outcomes for small and medium-sized businesses. Many clients became frustrated due to poor onboarding experiences, unmet expectations, and lack of follow-through. Over time, it became increasingly difficult to confidently recommend the platform because the client experience simply did not match what was promised. As someone who built a career on trust and long-term relationships, this was extremely disappointing. Many clients invested time, money, and energy expecting improved marketing performance and operational efficiency, but instead encountered ongoing issues that negatively impacted their businesses. In addition, organizational changes following the acquisition significantly disrupted established teams and client relationships. Many experienced professionals left the company as confidence in leadership and product direction declined. I also experienced legal pressure related to alleged client conflicts despite having no involvement with the company they referenced. While I was ultimately able to resolve the matter, I am aware of former colleagues who faced similar situations and incurred unnecessary legal expenses. Based on my experience, I would strongly caution small and medium-sized businesses to carefully evaluate alternative providers before committing to Thryv’s platform. There are many reputable marketing and CRM solutions available that deliver better reliability, stronger onboarding, and more consistent results. While I appreciate the experience gained during my time in the industry, I would not choose to work with or recommend Thryv moving forward. Gary Hall is an absolute low life. Have to say I would love to see Thryv turn it around but very curious to see how they can keep best intrest of clients before share holders

Thrvv has been charging us for 2 years and no ad exists. Try to get a supervisor, you wont get one the reps are the gate keepers. They continue to bill and when my company refused to pay for the ad that didn't exist they sent it to collections. Spent numerous hours trying to get this resolved and its pointless, without BBB and others to help moderate, Customer service is non-existent! Beware! Useless! How can this company keep going with hundreds of the same complaints.

My experience has been a nightmare from start to finish. Canceling the subscription was incredibly difficult, and despite multiple attempts, charges continued. I lost both money and business as a result of working with them. Customer support was unhelpful and unresponsive when it mattered most. I deeply regret signing up and would not recommend Thryv to any business owner.

I have paid over $5400 starting in November 2022 for The Real Yellow Pages which I discovered when I got a new billing person. I never signed up for The Real Yellow Pages. My billing person got scammed into thinking this was a legitimate Yellow Pages ad. The Real Yellow Pages has essentially no circulation which makes it worthless.

Make sure you know what you’re signing up for here. They have 6 month contracts and want to charge you every month and it’s hard to cancel! Read the fine print. I’m not convinced the money spent was worth anything since it didn’t seem to bring results!

I am extremely disappointed with Thryv. I was never informed of any six-month contract, and I never signed or agreed to any paperwork. At no point was this mentioned during the signup. I only intended to try the service for a few months, but when I tried to cancel, I was told I still had to pay $608 a month until July. I never authorized this "contract". Customer service was a nightmare, every single time I called, they said, 'We’ll call you back, we’ll fix it,' but they never did. I’ve never did. When I contact them, all they say is, 'I apologize, I apologize,' but no action is ever taken. The system is broken, I can’t process invoices properly, and I can’t charge deposits as needed. I’ve essentially thrown away $608 a month for a service I can’t even use. If you’re considering Thryv, please be extremely careful, ask about all terms, because I was never informed, and now I’m stuck with this unexpected financial burden.