Average
Based on 174 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial appliances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly beOur staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!
TigerChef.com (tigerchef.com) has 174 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 43 reviews with 1 star · Clear filters
Heather Diane C.
This is hands down the worst company I have ever dealt with. Poor products and outrageous shipping prices(which do not arrive on time despite the added cost) Do not do business with them you will suffer from buyers remorse
Mari Roberts B.
I ordered a number of items most of which ended up being cancelled because they called me and said "sorry someone typed the information in incorrectly and instead of the price being for 1 doz as advertised it is for 1. So I cancel 3 of the items and I ask about the fourth item and they said no that one is for 1 doz WRONG! a few days later I get 2 instead of 2 dozen plates and they are smashed to dust and I can't completely blame [link] they were packaged horribly and the boxes they were in were open on one end. Left 2 voice mails and 2 emails and got no response oh and tried live chat yeah just got to send another email. I finally call yet again to at least get my money back for the 2 plates not 2 dozen plates and tell them I don't want them replaced. I explained the problem with the order etc. and they had the nerve to question what I was saying! Good thing I have the original email confirm showing their mistake in advertising. If a price seems real good make sure you call and get it verified it is probably a misprint. I suggested they could compensate me for my inconvenience and that was met with a laugh especially when I asked them to honor the advertised items and prices. I say NEVER AGAIN!! Use [link] they have great prices and great service.
Reply from TigerChef.comJun 27, 2012
Hi Mari, Thank you for your feedback. We are sorry that you had such a frustrating experience. We are taking your complaint seriously. We do endeavor to provide up to date and accurate information on all our products and we thank you for pointing out the error. It was fixed immediately. We also work very hard with our manufacturers to ensure items are shipped on time and packaged correctly. The feedback you provided has been addressed with the company who sent the products to you. Please also feel free to visit our customer service page to learn more about our policies to ensure ongoing customer satisfaction: www.tigerchef.com/customer-service.html. We hope you will take advantage of the discount coupon we provided to you and try us again. Sincerely, TigerChef.com Customer Service
bruno B.
Placed an order on Oct 11 = on Oct 12 the website showed a notice - in vacation oct 13 & 14 but on Oct 12 in the afternoon nobody was answering the phone. on Monday Oct 17 - website looks operational but nobody answer the phone. after sending an e-mail to customer service I get: "Our office will be closed from Wednesday, October 12th to Friday, October 21st. We apologize for any inconvenience this may cause and look forward to assisting you when we return." my order was still showing "processing" I had to order from another company. same day I've received the merchandise... to bad I could not cancel the 2nd order. NEVER AGAIN!
