Tin LegReviews of tinleg.com

Absolute worst company do deal with. One step short of a scam. Refused to pay a legit and covered claim with all supporting documentation after months of providing everything they kept adding in. Inconsistent responses from reps. Can't get anyone on the phone, email is basically using AI bots. Wrote the CEO and never heard back. Will never use or recommend this company. Find yourself another company instead of throwing money down the toilet for a Tinleg policy. Literally cost us thousands of dollars that we should have gotten back in our claim.

I purchased a Tin Leg travel insurance policy through Squaremouth and filed a valid medical cancellation claim with full documentation — including physician letters and itemized receipts — after being diagnosed with acute viral gastroenteritis before my trip. Despite meeting all requirements, my claim was delayed, mishandled, and repeatedly ignored for nearly two months. I received canned responses from their “claims team” insisting documents were missing when they clearly were not — I responded multiple times clarifying and re-sending everything, only to be met with the same generic emails week after week. When I finally called, I was told I could not speak to anyone directly and that all communication had to go through a generic email inbox — which they do not meaningfully respond to. It became clear that they were stalling and hoping I’d give up. It wasn’t until I filed complaints with the BBB, Massachusetts Division of Insurance, the NAIC, and Squaremouth’s “Zero Complaint Guarantee” team that my claim was magically approved within one business day — after nearly two months of total stonewalling. I was finally reimbursed, but only because I refused to be bullied into silence. No apology, no acknowledgment, and no ownership. Just payment under pressure. Key Takeaways: • Expect long delays and automated gaslighting if you file a claim. • They make phone communication impossible and don’t respond meaningfully to emails. • Resolution only came after multiple regulatory complaints — not because of customer service. • Squaremouth claims to back every policy with their “Zero Complaint Guarantee,” but that only kicks in after you’re forced to do all the legwork yourself. Final Thoughts… If I hadn’t been persistent and willing to escalate this to formal agencies, I would have lost over $2,300 despite having full coverage. Protect your time, your energy, and your sanity. Choose a more transparent and responsive insurance company.

I was stuck in a foreign city for 2 days due a flight cancellation, during a trip I had covered with Tin Leg insurance. I made a claim for about $50 to cover my expenses there, comparable to what I paid for the insurance in the first place. However, they refused to even cover that small claim. This insurance is completely worthless.

It was a big disappointment to buy a TinLeg Gold Policy to get covered during my trip through Europe and Turkey. I have had two situations. A flight delay for about 5 hours and I got sick in Europe needing to return home before the programmed day. Claims department requested documentation that I provided promptly. However, in three different emails, they continued to request more documentation besides the 16 documents I already submitted. I didn’t have more! They stated that some of the documentation I provided does not suffice for what is needed for my claim. There was not clear intention from their side to make an easy process so I decided to withdraw my claim which was accepted and processed immediately. Big disappointment :(

My flight was canceled, so I had to change my flight and delay my trip. I filed my claim once I got back, Tin Leg sent me an acknowledgement email, but they NEVER get back to me again. It has already been two years. This company is a total scam.

Their process is very complicated and they expect an extreme amount of work for such a small amount of money. Definitely not worth it. They cost more than some other travel insurance companies I have used in the past yet they are so much more difficult to work with. I purchased this insurance just in case of emergency, and I think having my husband pass away is an emergency. They are requiring I have each one of the doctors involved in his care fill out a form, include medical documentation and then email them directly. No doctor is going to waste time doing that when they are already swamped. I sent in letters from the doctors and proof that he had actually died but that wasn’t good enough. I am guessing they do this (make it extremely difficult) so you give up and move on. I am about to do that. My time right now is worth much more than a few hundred dollars.

I purchased a travel insurance policy from SquareMouth and they hooked me up with Tin Leg. The purchase days were from 12/28/2024 to 03/27/2025. I purchased a one way ticket to Acapulco which we do all the time because sometime we come home earlier or stay later. While I was there I got bit by a flesh eating spider and was under doctor's care and decided to come home on 03/22/2025 to see a "wound specialist" back in the state. I sent all my bills to Tin Leg and they refused to pay me any of it because my trip didn't have a defined return date which is total lie because on my purchase document from SquareMouth, there is a departure date. Don't ever think of buy any travel insurance from Tin Leg or SquareMouth who hooked us up with that horrible scam company. I plan on doing a review on SquareMouth also because they gave me this horrible travel insurance company.

Tin Leg’s cancel for any reason insurance is a LIE!! I bought 3 policies for 3 people with two different companies. 1 with Tin Leg, Two with Seven Corners. Tin leg had a little less expensive price for the one senior policy. The policies were for the Same trip, same circumstances. SEVEN CORNERS WAS GREAT! They processed and approved our claims quickly. They had a few inquiries but very efficient. Tin Leg denied the exact same claim for exact same insurance for exact same circumstances. TIN LEG’s cancel for any reason insurance is a lie! Spend the extra and use Seven Corners.