TinySnapReviews of tinysnap.com

Reply from TinySnapJul 14, 2026

Dear Norma, We're very sorry this was your experience 💛 Our goal is always to resolve billing concerns fairly and as quickly as possible, so we're sorry we didn't meet that standard in your case. We're glad the refund has now been processed, but we understand it shouldn't have taken multiple requests to reach that outcome. We'll be reviewing this internally to help ensure situations like this are handled better in the future. Thank you for taking the time to share your feedback. Emily @ TinySnap 💛

Reply from TinySnapJul 14, 2026

Dear James, Thank you for your feedback. The quality of the uploaded photo plays a huge role in the final result. If the original image is blurry, low-resolution, or lacks facial detail, it's unfortunately not possible to preserve every feature accurately. Using a sharper, well-lit, high-quality photo can make a significant difference. And as the preview is FREE you can regenerate portraits with different photos, different styles. If you're still not happy with your preview, please don't hesitate to contact us at [email protected]. We'll be happy to review it with you, suggest improvements, or make the adjustments needed to achieve a result you'll love. Emily @ TinySnap

Reply from TinySnapJul 8, 2026

Dear Mercy, We're very sorry to read this and we'd really like the opportunity to help resolve it 💛 We take billing concerns very seriously and offer a flexible, no-questions-asked cancellation policy. If you're unable to access your account or believe your subscription wasn't canceled correctly, we'd like to investigate what happened. Please contact us using the form below with the email address used for your account, and we'll review your billing history, help restore access if needed, and make sure everything is handled properly: https://www.tinysnap.com/contact-us We're committed to resolving this fairly and as quickly as possible. Emily @ TinySnap

Reply from TinySnapJun 30, 2026

Dear Debbie, We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, billing, and cancellations very seriously. We also have a flexible, no-questions-asked cancellation policy, so if your subscription wasn't canceled when expected or something wasn't handled correctly, we'd truly like the opportunity to investigate and make it right. If the portraits themselves didn't meet your expectations, you can also report them directly in the app, and we'll refund the credits used so you can continue trying with different photos or styles. Please contact us through the form below with your account details so we can review your subscription history, cancellation request, and billing, and resolve this personally: https://www.tinysnap.com/contact-us We appreciate your feedback, as it helps us continue improving both our product and the overall customer experience. Emily @ TinySnap 💛

Reply from TinySnapJun 28, 2026

We're truly sorry this was your experience ❤️❤️❤️ We have a flexible, no-questions-asked cancellation policy, so reading that your initial cancellation request wasn't successfully completed is genuinely concerning to us. If that happened, it's not the experience we want any customer to have. Please contact us through the form below with your account details so we can review your original cancellation request, your billing history, and make sure everything has been handled correctly: https://www.tinysnap.com/contact-us Regarding the portraits, if any results didn't meet your expectations, you can always report them in the app and we'll refund the credits used, allowing you to try again with different photos or styles. We appreciate you taking the time to share your experience, and we'd truly like the opportunity to make this right.❤️❤️ Emily @ TinySnap

Reply from TinySnapJun 12, 2026

Dear Mrs. Raicovich, Thank you for taking the time to share this feedback. We’re genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, billing transparency, and cancellations very seriously. We also offer a flexible, no-questions-asked cancellation policy, so if there was any confusion or if something wasn't handled correctly, we want to investigate and make it right. Please contact us directly using the form below with your account details so we can review your subscription history, verify what happened, and help resolve any outstanding issues: https://www.tinysnap.com/contact-us Regarding the portraits themselves, our goal is always to create images that stay true to your child’s features. If any generated portraits don't meet expectations, they can be reported in the app and the credits used will be refunded so you can try again with different photos or styles. ❤️❤️❤️ We appreciate honest feedback like yours because it helps us improve both our product and our customer experience. Emily @ TinySnap

Reply from TinySnapJun 12, 2026

Dear Aga, We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️ We take concerns about subscriptions, cancellations, privacy, and billing very seriously. We offer a flexible, no-questions-asked cancellation policy, and if there was any issue with your account or cancellation request, we'd like the opportunity to investigate it and make it right. We also want to reassure you that we do not sell customer data, and any information requested during account verification is solely to help us locate the correct account and protect customer privacy. If any portraits did not meet your expectations, they can always be reported in the app and the credits used are refunded so you can continue creating without losing them. Please contact us through the form below with your account details so we can review your case personally: https://www.tinysnap.com/contact-us We understand your frustration and would welcome the chance to resolve this properly. Emily @ TinySnap ❤️

Reply from TinySnapMay 21, 2026

Dear Mandeep, We’re truly sorry this experience left you feeling this way ❤️❤️❤️ The last thing we ever want is for someone to feel surprised by a charge or frustrated trying to reach support. We do offer a flexible, no-questions-asked cancellation policy, and if something wasn’t handled correctly, we absolutely want to make it right. Please contact us here with your account details so we can review the charges, confirm cancellation, and help resolve this properly: https://www.tinysnap.com/contact-us We genuinely appreciate feedback like this because transparency and trust matter deeply to us, and we’re continuously improving both our communication and support experience ❤️ Emily @TinySnap