Reply from Tax Network USAJul 26, 2023
Jennifer,
We have come across your recent comments expressing dissatisfaction with the service provided by our firm, Tax Network USA. We appreciate your feedback and the opportunity to address the concerns you raised. Transparency and client satisfaction are of utmost importance to us, so we would like to take this moment to clarify the situation for you and any other concerned parties.
When you initially hired our firm, it was to assist in settling your tax debt for the tax year 2022. As stipulated in the service agreement, which was agreed upon and signed by you, the preparation of your 2022 tax return was not part of our responsibilities because you indicated that you had a CPA handling your personal and business tax returns.
Later, as part of the standard process, we requested a copy of your 2022 tax return to help with the tax settlement process after filing our power of attorney. It appears this request led to some confusion, causing you to believe that we were not capable of filing tax returns. On the contrary, our firm is very proficient in this area, having successfully filed nearly 50,000 tax returns since our inception.
Unfortunately, rather than seeking clarification from us, you opted to cancel our services. We understand that misunderstandings can occur, and we were hoping to resolve this issue with you directly. Instead, the misunderstanding seems to have been magnified, and, regrettably, led to inaccurate public statements regarding our capabilities and services.
We would like to underline that our attorneys dedicated substantial time and effort to review nearly 300 pages of transcripts for both you and your husband, also drafting a detailed review of your case. We believe this demonstrates our commitment to ensuring thorough and comprehensive service for our clients.
In our ongoing effort to resolve this matter, we offered you a refund of $4,000, which was unfortunately declined. We would like to reiterate that we remain open to finding a mutually satisfactory solution to this situation.
However, it's important to note that while we welcome feedback, we must protect our reputation against false claims. We respect your right to express your dissatisfaction, but it's crucial that public statements reflect the truth of the matter to avoid causing harm to our firm's credibility.
We hope this public response offers some clarification to you and any other parties who might have been concerned by your comments. We are willing to discuss the matter further, either privately or publicly, to reach a resolution that satisfies all parties involved.
Thank you for your understanding.
