Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Tom Hollinger
Tom Hollinger is a modern fashion brand focused on delivering timeless, wearable pieces designed for everyday confidence and comfort.We aim to combine clean design with practical quality, offering collections that are easy to wear, versatile, and suited for a range of lifestyles. Our approach is centered around simplicity, consistency, and attention to detail, creating pieces that fit seamlessly into your wardrobe.At Tom Hollinger, we place a strong emphasis on customer experience. From product selection to delivery and support, our goal is to ensure a smooth and reliable shopping journey.If you have any questions or need assistance, our support team is always available to help.
Tom Hollinger (tomhollinger.com) has 589 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
I asked to cancel my order immediately after placing it because I was tired and forgot to check the reviews.
They ignored this until they had processed it and then told me it was too late and that I should accept the package to "avoid further complications".
Any reputable retailer would still make an effort to cancel an order like this.
This is probably not q scam in the literal sense, but it very much kives int he spirit of a scam. Underhanded operations and swindling.
I will be pursuing whatever action is available to me.
AF
alan F.
My item was not delivered
My item was not delivered. Despicable customer service. They washed their hands of the whole situation and left me to deal with the courier service. Instantly told me that there would be no refund. Do not buy from this lot, they are not trustworthy
JC
James C.
Where’s my order
Where’s my order? Seems to be a common problem.
DA
David
Absolute scam
Absolute scam, trousers I ordered were nothing like the pictures, poorly made and thin, cheap fabric. Avoid.
SB
Sally B.
Very disappointed in the shirt I bought…
Very disappointed in the shirt I bought from TH . It took forever to arrive which I later realised that it was coming from China . The quality of the material , sizing and stitching was nothing like I’d expected for the £40 I paid for this shirt . The returns policy was a joke !!!
No wonder it scored badly on trust pilot but scored themselves 4.9 on their own website ( an even bigger joke !)
LC
Lisa C.
Im sorry I have to give 1 star
Im sorry I have to give 1 star
Ordered 2 tops in April, been chasing delivery for over 4 weeks to be told delivery is usually in 5-7 working days
. Refused a refund, the tops finally arrived today and aren't even what I ordered, they have sent 2 black tops exactly the same when I ordered 1 black and 1 grey. No way of getting a refund. Customer Service is a joke. Scam, beware
DW
Dawn W.
Please know this company is not based…scam company based in China
Please know this company is not based in USA its a scamming company based in China. I ordered XL jogging bottoms for a man. When arrived were the size to fit a 10 year old child max. Refused to arrange free return or full refund ...this was their third response email We understand your concerns, and we appreciate your understanding of our policies, which are in place to maintain the quality and integrity of our brand.
In response to your situation, we'd like to present an alternative resolution option that we believe you'll find both accommodating and cost-effective:
We can issue a 40% refund, provided that you choose to keep the items. This option ensures you benefit from a substantial refund, without incurring any additional expenses.
Alternatively, you may still opt to send the product to our warehouse in China at the following address. However, please be aware that this option could involve significant return shipping costs, which can vary depending on the size and weight of the package. We want to ensure full transparency in describing this as it could potentially be an expensive endeavor.
> Mark DSA >
- Address: 2nd Floor, No. 13, Lane 2 , West Street, Baihao Square, Houjie Town
- City: Dongguan
- Zip Code: 523949
- Province: Guangdong
- Country: China
We genuinely believe these options offer a fair and reasonable resolution to your situation, with the first option being the more cost-effective one. Our aim is to provide you with a solution that aligns with your preferences and needs.
We kindly ask for your response to proceed accordingly, and we remain committed to ensuring your satisfaction.
Best regards,
Zoe
Tom Hollinger Customer Support
MS
Maureen S.
This company have robbed me of my…
This company have robbed me of my money. The dress I ordered did not arrive they sent a totelly different one, not sized correctly. When I contacted them, they refused a return, said they would knock off 20% or keep it as a gift for someone. The dress was awful quality so small it looked like a childs.
Price £35 under no circumstances buy from this company don't deserve 1 star0