Poor
Based on 589 reviews
Tom Hollinger2.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tom Hollinger is a modern fashion brand focused on delivering timeless, wearable pieces designed for everyday confidence and comfort.We aim to combine clean design with practical quality, offering collections that are easy to wear, versatile, and suited for a range of lifestyles. Our approach is centered around simplicity, consistency, and attention to detail, creating pieces that fit seamlessly into your wardrobe.At Tom Hollinger, we place a strong emphasis on customer experience. From product selection to delivery and support, our goal is to ensure a smooth and reliable shopping journey.If you have any questions or need assistance, our support team is always available to help.
Tom Hollinger (tomhollinger.com) has 589 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
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Jms
Awful!! Do not buy from here. I ordered a dress, size S but should say M. Awful quality, sides stitched with different material, nothing matched up, see through & threads hanging off all over. Can't trust return to China or that I'd ever get a refund. They clearly dont accept returns or refunds, they offer you part refund but your still out of pocket.
Matt
Poor quality, ordered a shirt in XL and it was so small, in fact it would probably fit a small child. No way to send back and no reply after multiple emails. Avoid at all cost.
Dave
SCAM. Order a shirt, large it was more like a small. Quality was is crap. Will not give a refund,KEEP AWAY FROM THEM.
Simon R.
AVOID this company!! I placed an order and cancelled it the same day via email, in line with their stated cancellation policy. However, they didn’t respond until two days later, at which point they claimed the order had already been dispatched and refused to cancel or issue a refund. Complete scam. Customer service has not acknowledged any fault or addressed the delay in responding to my cancellation request and maintain their position of refusal to refund the money. I’ve now had to initiate a chargeback through my bank. This is a company who basically steal people’s money, don’t go anywhere near them! If you have made a recent order with this appalling company and been refused a refund, raise a transaction chargeback request with your bank and get them to reverse it to get your money back from these scammers!
Malcolm L.
In November 2025, I purchased a mens jacket from Tom Hollinger. When it arrived, it was far to small ( childs size), so I tried to return it. Despite promises of a refund, my money was never refunded. They sent me emails in English and German in an attempt to hide the fact that the company is based in China. The communication that I received was dreadful. I have lost the £67 that the jacket cost, plus considerable postal charges. Avoid them at all cost. A terrible experience.
D S.
Item (men's shirt) was much too small. Company suggested I return it - to China!! They also offered a 20% refund. I won't buy from them again.
Graham F.
What can i say other than, my advice is to never use this site unless you are absolutely positive of what you are getting, because you will not be able to change your mind at any time, despite their terms and conditions. You will not be able to return any item without cost and you dont get what you ordered.
Susan G.
The item received was nothing like the item advertised on their website. The material was dreadful and the style laughable. In January I returned, at my own cost, the item to their warehouse in China. Still not received a refund!! Do not buy anything from Tom Hollinger
