Poor
Based on 589 reviews
Tom Hollinger2.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tom Hollinger is a modern fashion brand focused on delivering timeless, wearable pieces designed for everyday confidence and comfort.We aim to combine clean design with practical quality, offering collections that are easy to wear, versatile, and suited for a range of lifestyles. Our approach is centered around simplicity, consistency, and attention to detail, creating pieces that fit seamlessly into your wardrobe.At Tom Hollinger, we place a strong emphasis on customer experience. From product selection to delivery and support, our goal is to ensure a smooth and reliable shopping journey.If you have any questions or need assistance, our support team is always available to help.
Tom Hollinger (tomhollinger.com) has 589 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
Showing 368 reviews with 1 star · Clear filters
Diane M.
Less than 1 star for me, poor quality clothing not matching website image or description. No option to return free of charge and it needs to get back to china Was offered a 10% refund to keep the product and use as a discounted item. To be honest wouldn't even consider wearing the product.
Andrew W.
This company is a scam, do not purchase anything from this company. I bought and returned a jacket and they are now refusing my refund by obfuscation.
Lynne
Like others, I should have read reviews before placing an order with this dodgy company. Ordered a jumper for Christmas on 12 December. It arrived on 29th. Didn’t realise it was being sent from China, the website looked like it was in the uk. I ordered a large size but it won’t even go over my husband’s head.. he often has a medium so this has come up very small and it’s terrible quality. There’s no return label or any information of how to return and the website doesn’t give straight forward information. They do their best to avoid items being returned by saying if it’s been opened it will not be refunded. It also says must be returned within 14 days but what’s the chances of it getting there in 14 days when it didn’t get here in 14 days??! As for saying returns must be packaged well, it didn’t arrive packaged well. It was squashed into a bag that was far too small and looked like a piece of rag. I’m sure most people ordering are not aware the order is being shipped from China. I feel totally ripped off. I’m not even going to bother returning because the chances of getting a refund are low to non existent. I’ll write the £40 off even though it stings doing so. Another lesson learned.
Babs
Item delivered was extremely POOR quality and was not as per the advertisement. Aftersales was a shambles i was advised i had to return to China at my cost!!! They finally agreed to 50% refund as a 'good will gesture' I would not use the item to wash my floor. Very poor
customer
Received a jumper for Christmas absolute rubbish feels like felt and very poor quality. I would advise anyone not to buy from this company and if you want to send it back to China you have to pay.
Jan
As soon as I ordered within 5 minutes I cancelled as I realised this wasn't based in UK. But of course it was already shipped ( scam) arrived very poor quality. Emailed them and was insulted by a 10% refund, as to post it back to us will cost you about £20 and we might not recieve it(scam) so you won't get your money back. Wish I had taken the advice that was on here and not ordered at all. The website shows a quality company, but its cheap rubbish that can't be returned. Don't let these people have your money
Mehrdad H.
I'm reading bad reviews about this company.
Philippa B.
Appalling -clothing stank of damp and mold, very poor quality material, loose threads, nothing like the pictures so arranged a return to find I have to pay the shipping costs....back to China so basically £40 down the drain. Unhelpful customer service...never again.
