Toolmarts.comReviews of toolmarts.com

Reply from Toolmarts.comApr 14, 2025

Hi Jamie, Your item was backordered at the manufacturer with no estimated time of arrival, and we didn’t want to hold onto your money indefinitely. As a result, we promptly processed a refund for your purchase. Unfortunately, due to a high volume of customer inquiries, we were unable to notify you in a timely manner, and for that, we sincerely apologize. We hope you understand that this was an honest oversight on our part, and we kindly request you to consider revising your review in light of this clarification. Thank you for your understanding. Best regards, Geff Toolmarts Customer Care

Reply from Toolmarts.comApr 17, 2025

Hi Al Hofmann, We never received any emails from you regarding this matter. The item you ordered has been discontinued by the manufacturer, and a refund has already been processed. An email confirming the cancellation of your order was also sent to you. If you need any further information or assistance, please feel free to reach out to us at [email protected]. We sincerely apologize for any inconvenience caused. Best regards, Geff Toolmarts Customer Care

Reply from Toolmarts.comApr 17, 2025

Hi Chad, The item you ordered was not in stock, and at no point did our website indicate otherwise. It was a special order item that we sourced directly from the manufacturer on your behalf. As clearly stated on both our website and in your order confirmation email, our standard lead time for such items is 7–10 business days. Your order was shipped even before the standard lead time, and we believe this reflects our commitment to efficient service. We kindly ask you to reconsider your review, as it does not accurately represent the level of service provided. Best regards, Geff Toolmarts Customer Care