ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit reviews

Showing 56 reviews with 1 star · Clear filters

JP
Oct 11, 2023
10 days since order placed. Product in stock not shipped yet.
I placed an order with standard shipping of 7-10 days. It's been 10 days and there is even no shipping confirmation. Very disappointing.
Reply from ToolOrbitOct 11, 2023
Jakub, I'm sorry for your sub-par experience with this purchase from our store, Please be informed that we're already working on your case. kindly acknowledge and reply back to our email at [email protected] that we've just sent to your mentioned contact information for a follow-up on your order. Thanks and Regards, Edward Marshal ToolOrbit Customer Care
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Scott M.
Oct 9, 2023
Still have not received product…
Still have not received product ordered. Will give it another couple days and then ask credit card company for a refund.
Reply from ToolOrbitOct 13, 2023
Scott, I appreciate your understanding whilst our phone call conversation in which you were informed about the order status. Hopefully, we are on the same page now. Meanwhile, if you still have further queries or concerns, please feel free to reach us at [email protected], and we will be more than happy to assist you. Regards, Edward Marshal ToolOrbit Customer Care
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Albert A.
Oct 7, 2023
It's been 8 days since I placed my…
It's been 8 days since I placed my order. Still waiting for the email telling me it has been shipped. Doesn't qualify as much of an experience.
Reply from ToolOrbitOct 9, 2023
Albert, per the order details in our system your order was shipped out the next day from our facility and delivered successfully to you on Friday, October 5th, 2023. Please look at your mail room. It'll be a really kind gesture if you take out some of your valuable time to re-evaluate your honest opinion regarding our service. Best Regards, Edward ToolOrbit Customer Care
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Brandan P.
Sep 29, 2023
I ordered a socket case but when I…
I ordered a socket case but when I purchased it I was told it would take two weeks to become available. Instead of 7 to 10 shipping just add 2 weeks on top
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Jeff D.
Sep 26, 2023
Listed item not in stock or available
You listed something on your site that you did not have and was discontinued.
Reply from ToolOrbitSep 27, 2023
Dear Valued Customer, We deeply regret the delay you experienced with your order and any inconvenience it may have caused. Upon further investigation, we found that the item you ordered was unfortunately discontinued by the manufacturer. We did not receive any prior correspondence regarding the discontinuation of the item from the manufacturer, which led to the delay in addressing the situation. As soon as we were made aware of the item's discontinuation, we promptly processed a refund for your order. Your satisfaction is of utmost importance to us. If you have any further questions or concerns, please feel free to reach out to us via email at [email protected]. We appreciate your understanding. Best regards, Jenny ToolOrbit Customer Care
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John V.
Sep 26, 2023
Want answers When you call to find something you…
When you call to find something you can’t get anyone and they want call back they get the money quickly but that seems to be all they do quickly
Reply from ToolOrbitSep 27, 2023
Dear Customer, We sincerely apologize for not responding to your calls. Our team was addressing a substantial increase in customer inquiries, which unfortunately led to the missed call. We encourage you to utilize our dedicated email support at [email protected]. Our team actively monitors this channel and will swiftly address any questions or concerns you may have. Thank you for your patience and understanding. Best regards, Jenny ToolOrbit Customer Care
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Lisa Z.
Sep 9, 2023
I have not received what I ordered.
I have not received what I ordered.
Reply from ToolOrbitSep 13, 2023
Dear Customer, We sincerely apologize for any delays. We maintain an inventory of thousands of products but unfortunately, the item you ordered was a special one and had to be ordered from the manufacturer. We are glad to inform you that it will be delivered to you within a few days. Please check your inbox for our email. Striving to be better every day! Warm Regards, Hazel ToolOrbit Customer Care
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Travis J.
Aug 22, 2023
Out of touch
Tool was discontinued. Notified months later now asking for a survey months later again. Looks like someone should have known something
Reply from ToolOrbitAug 23, 2023
Hello Travis, We sincerely apologize for the inconvenience caused. However, we are currently trying to improve ourselves in the communication department. To ensure we are able to assist you within time our Customer Support team is willing to work day and night to provide round the clock assistance with your orders and discontinued parts. We hope you will give us another chance to prove that. Kind Regards, Tool Orbit Customer Care
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