Reply from Top Tier Moving GroupOct 17, 2025
We are sorry to hear you were unhappy with our services and understand how stressful moving can be, especially when unexpected charges arise.
We would like to clarify the terms of our services and the basis for any adjustments to your estimate. Top Tier Moving Group’s binding estimate is determined by the inventory and services provided by the customer at the time of booking. This estimate is subject to change, per our terms, if additional items or services are added, in accordance with the agreed-upon rate per pound and/or cubic feet. Our agreements are designed this way and further explained at booking to ensure transparency and prevent any misrepresentation or ambiguity with our services.
Additionally, while we facilitate the selection of licensed, bonded, and insured carriers to transport household goods, we do not physically handle the items ourselves. All claims or requests for further compensation related to property damage, additional charges, or delays must be pursued with the carrier; however, we do provide guidance and assistance in submitting these claims.
While we regret that your experience was overwhelming, we encourage all customers to contact our customer service team at the time any adjustments are presented so that we can review the charges, explain the process, and provide real-time guidance. We do not have record of you contacting our office during that time but would have made every effort to ensure you fully understood the changes made to your move, as we do with all of our customers.
Top Tier Moving Group remains committed to transparency, ethical practices, and supporting our customers through the moving process, and remain willing to answer any outstanding questions or concerns you may have.
