Top Tier Moving GroupReviews of toptiermovinggroup.com

Reply from Top Tier Moving GroupOct 17, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role. We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.

Reply from Top Tier Moving GroupDec 12, 2025

We are sorry to hear about your dissatisfaction with your experience, and we take all concerns regarding service and billing seriously. After reviewing our records, we would like to clarify several important points. Our agreements and pre‑move documentation clearly outline prohibited items that federal regulations do not allow carriers to transport, including flammable or pressurized tanks and firearms. These restrictions are communicated before booking, during the walkthrough, and again on the bill of lading. Drivers cannot legally transport these items, and no employee is permitted to negotiate exceptions or request personal payments. If such a situation occurred, we ask that you contact our office directly with documentation so we can investigate. Regarding delivery timing, the contract signed at booking specifies that all long-distance dates are estimates. Transit times can vary based on distance, weather, Department of Transportation regulations, and carrier routing. Additional charges—such as long-carry fees, inventory adjustments, or service-level changes—are also outlined in the contract and apply only when the items or conditions at pickup differ from the initial inventory. Updates are always documented on the bill of lading and acknowledged at the time of service. Our records indicate the move was scheduled in June of last year, and we have no record that these claims were brought to our attention at pickup or delivery. Had we been notified, we could have provided claims instructions for any missing or damaged items, as well as guidance on addressing any overages with the assigned carrier. As a broker, our role is limited to routing and scheduling; we do not physically handle items. We encourage filing a claim to allow a full investigation based on inventory records and carrier documentation. We remain available to provide further clarification or additional information and are committed to resolving legitimate concerns through the proper channels. Please contact our office directly to proceed.

Reply from Top Tier Moving GroupOct 17, 2025

We have received multiple comments from this account; however, after reviewing our records, we were unable to locate any interactions or scheduled move under the information provided. We want to ensure that any concerns are properly addressed, so we encourage all existing customers to contact our customer service for any ongoing questions or concerns they may have.

Reply from Top Tier Moving GroupOct 17, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role. We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.

Reply from Top Tier Moving GroupOct 17, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon further review, we do not have a record of an interaction or completed move under the information provided. Please know that our company takes every customer concern seriously and strives to address any issues brought to our attention within the scope of our role. We encourage you to contact our customer service department directly so that we can look further into this matter and provide any additional assistance you may need.

Reply from Top Tier Moving GroupDec 12, 2025

We are sorry to hear that you feel this way, and take all concerns regarding service and billing very seriously. After reviewing our records, we would like to clarify that Top Tier Moving Group LLC operates strictly within the terms outlined in our written agreements, which include detailed disclosures regarding our role as a licensed moving coordinator, estimated costs, cancellation policies, and the responsibilities of the assigned carrier. Our records indicate that the cancellation request was submitted outside the allowed window outlined in the agreement. As such, the deposit paid had already been applied for services detailed in the contract terms. We reject the accusations of immorality, as that is not how our business operates or aims to treat our customers. We remain available to offer any further clarification on the matter or address any ongoing questions you may still have through the proper channels or should you wish to contact our customer service team for support.

Reply from Top Tier Moving GroupDec 12, 2025

We are sorry to hear you were unhappy with our services and take all concerns seriously. After reviewing our records, we would like to clarify the circumstances of this move. The deposit was collected to secure scheduling, routing, and carrier availability, as outlined in the signed agreement. At the time of pickup, it was determined that the cubic footage and items to be moved exceeded what was initially disclosed at the time of booking. As a result, additional charges were applied in accordance with the contract, which specifies that estimates are based on the initial inventory and that any adjustments may be necessary if the actual volume differs. Furthermore, our records indicate that your cancellation request was submitted after the allowed window, and therefore a refund could not be issued under the contract terms. While we understand the frustration, our team communicated our processes with you prior to move day and adhered to the agreed-upon procedures. Top Tier Moving Group LLC remains committed to professionalism and transparency. We encourage customers with concerns about charges or additional claims to contact our office via phone or email so that we may provide further assistance through the proper channels.

Reply from Top Tier Moving GroupDec 12, 2025

We are sorry to hear that you are unhappy with our services. Our records indicate that we have not received further communication from you since 2/12/25, when the movers’ estimated arrival was confirmed. Per our agreements, Top Tier Moving Group’s binding estimate is based on the inventory and services provided by the customer at the time of booking. The final price is subject to change if additional items are added or additional services are requested that were not initially disclosed. Adjustments would also be calculated based on the agreed-upon rate per pound and/or cubic feet. Your signature serves as acknowledgment and agreement to these terms. Please be assured that had we been contacted at the time of the movers’ arrival, we could have intervened to assist and ensure a resolution. We remain available to provide further clarification or address any ongoing questions you may have ; encouraging you to contact our office directly so we can assist through the proper channels.