Reply from TradeSmith, LLCJun 12, 2026
Thank you for following up, and we're sorry that your experience has continued to be a frustrating one. We can see you've also left a separate review covering much of the same concern, and we'd genuinely like the chance to contact you directly to look into your specific account and recommendations.
We hear the core of your point clearly. This isn't about position sizing or how much was committed to any one trade. It's about the quality and timing of the recommendations themselves, and the painful pattern of buying near a top, exiting on a sell alert, and then watching the same name recover. That's a discouraging experience, and we don't want to minimize it.
While no service can predict market outcomes with certainty, and individual results vary, we do think there are specifics worth reviewing together, including how the buy and sell signals are meant to be used, and why different tools (for example, AI price forecasting versus trend or risk signals) can sometimes point in different directions.
On historical performance, we do track and publish the results of individual positions and portfolios in different places depending on the service. One important nuance is that everything we publish is generalized investment advice, and in practice the actions individual subscribers take often do not match the performance we track. Everything we issue is designed to give you insight into opportunities, but the decision to act, and what to act on or set aside, ultimately rests with you as an individual investor.
On your data privacy question: TradeSmith does not sell your personal information. Your information may be shared with our affiliates, and the full details of what we collect and how it's used are laid out in our privacy policy. We'd encourage you to review it, and we're happy to answer any specific questions you have.
Most importantly, we'd like to be able to contact you directly so we can address this properly. Please reach our support team and reference this review, or let us know the best way to contact you, and we'll have someone follow up personally.
Toll free: (866) 385-2076
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Email: [email protected]
We appreciate you staying with us and taking the time to be this candid. We'd like the opportunity to do better.
