TradeXMasteryReviews of tradexmastery.com

Reply from TradeXMasteryMar 26, 2026

Hi there, Thank you for sharing your experience. We’re truly sorry to hear about the delay with your payout and understand how frustrating it must be to wait this long without a clear resolution. We sincerely apologize for the repeated responses you’ve received and the lack of a defined timeframe. This is not the level of communication or reliability we aim to provide. While payouts may go through internal review processes handled by our Accounting team, we recognize that extended delays like this can significantly impact your trust and overall experience. We kindly ask you to reach out to our Support Team through the support widget on our website so your case can be reviewed in detail. Your feedback is very important to us, and we would greatly appreciate the opportunity to improve your experience and restore your confidence in our service.

Reply from TradeXMasteryMar 26, 2026

Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry to hear about the ongoing delay with your payout, especially after it was confirmed as approved. We completely understand how concerning and frustrating it must be to exceed the stated 21 business day timeframe by such a significant margin without clear updates. We sincerely apologize for the lack of transparency, missing transaction details, and the absence of a defined processing date. We also regret that your recent follow-ups did not receive a response, and that your ticket was closed without resolution. This is not the level of communication or service we aim to provide. While payouts do go through final processing stages handled by our Accounting team, we fully recognize that the situation you’ve described falls short of expectations. We kindly ask you to contact our Support Team again through the support widget on our website so your case can be re-evaluated. Your feedback is extremely important to us, and we would greatly appreciate the opportunity to improve your experience and work toward restoring your confidence in our service.

Reply from TradeXMasteryMar 26, 2026

Hi TTnos, Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve faced, especially after completing your challenge and not receiving the communication you expected. We understand how concerning it must feel to experience delays and a lack of response, and we sincerely apologize if this has been your experience. Please note that all accounts and progression stages go through internal review processes to ensure compliance with our policies. We kindly ask you to contact our Support Team via the support widget on our website so your case can be reviewed in detail and followed up appropriately. Your feedback is very important to us, and we would greatly appreciate the opportunity to improve your experience and restore your confidence in our service.

Reply from TradeXMasteryMar 26, 2026

Hallo Ela B, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre ausführliche Erfahrung zu teilen. Es tut uns sehr leid zu hören, dass Sie seit November 2025 auf Ihre Auszahlung warten und dabei auf anhaltende Verzögerungen sowie unzureichende Kommunikation gestoßen sind. Wir verstehen vollkommen, wie frustrierend es sein muss, wenn Bearbeitungszeiten überschritten werden und gleichzeitig keine klaren, individuellen Rückmeldungen erfolgen. Wir entschuldigen uns aufrichtig für die wiederholten Standardantworten, das vorzeitige Schließen von Tickets sowie die fehlende Transparenz in Ihrem Fall. Ebenso verstehen wir, dass die Einschränkung Ihres Kontos während einer offenen Auszahlung sowie gleichzeitige Werbemitteilungen widersprüchlich wirken können. Bitte beachten Sie, dass Auszahlungen interne Prüf- und Bearbeitungsprozesse durchlaufen. Dennoch erkennen wir klar an, dass Ihre geschilderte Erfahrung nicht dem Standard entspricht, den wir anstreben. Wir bitten Sie, unseren Support über das Support-Widget auf unserer Website zu kontaktieren, damit Ihr Fall erneut und gezielt geprüft werden kann. Ihr Feedback ist für uns sehr wertvoll, und wir würden die Gelegenheit sehr schätzen, Ihre Erfahrung zu verbessern. Hello Ela B, Thank you for taking the time to share your detailed experience. We are very sorry to hear that you have been waiting for your payout since November 2025 and have encountered ongoing delays along with insufficient communication. We fully understand how frustrating it must be when processing timelines are exceeded without clear, case-specific responses. We sincerely apologize for the repeated standardized replies, the premature closing of tickets, and the lack of transparency in your case. We also understand how the account restriction during an active payout request, combined with ongoing promotional emails, can feel contradictory. Please note that payouts go through internal review and processing procedures. However, we clearly acknowledge that your experience does not reflect the standard we aim to provide. We kindly ask you to contact our Support Team via the support widget on our website so your case can be reviewed again thoroughly. Your feedback is very important to us, and we would greatly appreciate the opportunity to improve your experience.

Reply from TradeXMasteryMar 26, 2026

Hi Lisa, Thank you for sharing your experience. We’re truly sorry to hear about the delay with your payment and the frustration caused by the lack of support you’ve encountered. We completely understand how disappointing this must feel, especially when expectations around payout timelines are not met. We sincerely apologize for the absence of confirmation and the limited assistance you’ve received. This is not the level of service or communication we aim to provide. Please note that all payout requests go through internal review and processing procedures. That said, we fully recognize that extended delays and unclear updates can impact your trust. We kindly ask you to reach out to our Support Team via the support widget on our website so your case can be reviewed in detail. Your feedback is very important to us, and we would greatly appreciate the opportunity to improve your experience and restore your confidence in our service.