TradeXMasteryReviews of tradexmastery.com

Reply from TradeXMasteryDec 16, 2025

Kedves Magdolna! Köszönjük, hogy megosztotta velünk tapasztalatait. Nagyra értékeljük visszajelzését, és folyamatosan azon dolgozunk, hogy folyamatainkat gördülékenyebbé és hatékonyabbá tegyük. Kérjük, ne feledje, hogy folytathatja a kereskedést, amíg az egyenlege meghaladja a kifizetésre kért nyereségösszeget. Ha azonban a kért összeg veszteségek miatt már nem áll rendelkezésre, a kifizetést elutasítjuk. Ha van valami, amin javíthatnánk a felhasználói élmény javítása érdekében, hálásak lennénk, ha meghallgatnánk. Ügyfélszolgálatunk mindig elérhető weboldalunkon található támogatási widgeten keresztül.

Reply from TradeXMasteryMar 26, 2026

Hola Jess, Gracias por compartir tu experiencia y entendemos la preocupación que genera no haber recibido tu retiro, especialmente después de haber esperado más de 60 días para su aprobación. Lamentamos la falta de respuesta por parte del soporte y comprendemos lo importante que es tener claridad sobre el destino de tu pago. Situaciones como esta deben resolverse con mayor rapidez y transparencia. Te recomendamos contactar nuevamente a nuestro equipo de soporte a través del widget en nuestra web para que puedan revisar tu caso en detalle y confirmarte la información de la wallet a la que fue enviado el pago. Si hay algo más que podamos mejorar para que tu experiencia sea mejor, nos encantaría saberlo.

Reply from TradeXMasteryNov 19, 2025

Hi Andy, thank you for sharing your feedback with us! We are glad to hear that you are enjoying the challenge rules and that our customer service speed has improved for you. We understand your frustration regarding the 21 day payout, and we know how important fast processing is for our traders. According to our records, your first payout from Oct 8th was completed on Nov 6th, which was still within our 21 business day processing window outlined on our website, and we appreciate your patience throughout that period. We also see that you requested another payout on November 11th, and we hope to process this one sooner for you. Our team is continually working on improving withdrawal times, and your comments help us prioritize this further. If you need anything else, please feel free to reach out through the support widget so we can continue improving your experience and hopefully increase your rating.

Reply from TradeXMasteryNov 6, 2025

Hi Fabio, thank you for sharing such a detailed update about your experience. We truly appreciate your continued trust and patience with us. We’re glad to know you’ve received your fourth withdrawal and that you recognize our commitment to fulfilling payouts. We completely understand your point about processing times and are actively working to improve efficiency in this area. We’d love for your next experience to be even smoother. Please feel free to reach out via our live chat if there’s anything we can do to further assist you.

Reply from TradeXMasteryNov 4, 2025

Hi Melissa, thank you for sharing your feedback. We’re sorry to hear the payout process felt slower than expected. As mentioned, your two withdrawal requests are being handled by our finance team, and we expect them to be completed within the extended timeframe due to the higher amount and current processing volumes. We truly appreciate your patience and understanding. If you’d like to discuss this further, please reach out through the live chat widget on our website so we can assist you directly.

Reply from TradeXMasteryNov 7, 2025

Hi Somix, thank you for sharing your thoughts. We’re glad you appreciate our platform’s features and transparency, though we’re sorry to hear your experience hasn’t felt smooth. Our records show you currently have three pending affiliate payouts, including one requested on Monday, which will be processed as soon as possible. We’ve also been responding to your inquiries within an hour or the same day, but we’ll review how we can make communication feel more efficient. Please reach out via the live chat widget if there’s anything we can do to improve your experience further.

Reply from TradeXMasteryOct 30, 2025

Thank you for your review and for taking the time to share your thoughts. We’re sorry if our response times felt a bit slow. Our team currently operates on weekdays, but we’re looking into expanding coverage to include weekends so we can assist even faster. We’re glad that most of your requests have been handled promptly, and we truly appreciate your understanding. We’d love to know if there’s anything we can do to make your next experience even better or help increase your Trustpilot rating.

Reply from TradeXMasteryNov 3, 2025

Hi there, thank you for taking the time to share your thoughts. We completely understand your frustration about how the daily drawdown is calculated and the wait time for funded account activation. As explained in our message on October 29, the 4% daily limit is based on the start-of-day equity/balance and resets at 00:00 GMT+3, which can sometimes differ from local time zones. The 48–72 hour review period is standard, as all accounts undergo verification and KYC before funding. Please reach out if you’d like further clarification on any part of the process.