Tribal ChimpReviews of tribalchimp.com

Reply from Tribal ChimpOct 16, 2025

Hi Isaiah. We’re really sorry for the delay and completely understand how frustrating it must have been to wait that long. One of the items in your order was out of stock, and while we offered replacements or partial shipments, it looks like some of our emails didn’t get through, our apologies for that. We’re glad your order finally arrived, and we’d like to make it right. Please drop a message to [email protected] so our team can offer compensation for the inconvenience.

Reply from Tribal ChimpOct 16, 2025

Hi Kevin. We are sorry to hear you are not satisfied with the product. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great. Please contact [email protected] and I am sure they will solve this. We hope to hear from you soon!

Reply from Tribal ChimpOct 13, 2025

Hi Chad. Thank you for sharing your feedback. We’re really sorry to hear you were disappointed with your experience. Could you please tell us a bit more about what made you feel it seemed like a scam? All our customers receive exactly what’s shown and described on our official product page, so we’d love to understand what went wrong and make sure it’s resolved. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great. Please contact [email protected] and I am sure they will solve this. We hope to hear from you soon!

Reply from Tribal ChimpOct 13, 2025

Hi Holden. Thank you so much for your feedback. The container is intentionally small but concentrated, typically lasting around 1 month with regular use. Its micro-powder texture was developed to stay weightless and clean, giving effortless hold and volume without residue. We also want to gently point out that both the size and weight are clearly mentioned on our product page and printed directly on the container to help set accurate expectations. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great. Please contact [email protected] and I am sure they will solve this. We hope to hear from you soon!

Reply from Tribal ChimpOct 13, 2025

Hi Charity, Thank you for your feedback. We’re really sorry to hear you weren’t happy with the product or the packaging. Could you please let us know if the container actually arrived damaged or broken? We’d like to check if there was an issue during shipping. Remember that our products are Satisfaction Guaranteed and we have the perfect team to turn this into something great. Please contact [email protected] and I am sure they will solve this. We hope to hear from you soon!

Reply from Tribal ChimpOct 13, 2025

Hi Vernard. Thank you so much for your feedback. We’re really sorry your package is taking longer than expected. Due to peak season volumes and recent weather impacts, some carriers are experiencing delays. Please check your tracking link for the latest updates; your order is scheduled to be delivered on the next available business day. Thank you for your patience and understanding during this busy period. Thanks for giving it a try and sharing your experience!

Reply from Tribal ChimpOct 13, 2025

Hi Dave. We’re really sorry for the mix-up with your order. Unfortunately, once an order is placed, the shipping details can’t be changed, you need to contact Customer Support, and your address update came in at 8:00 PM on the same day the package shipped. We reshipped your order right away and it will be delivered on Oct 14th. Thank you so much for your patience and understanding. We truly appreciate you giving us the chance to make this right.

Reply from Tribal ChimpMay 22, 2025

We’re sorry to hear you feel this way, but we want to clarify a few points: First, it’s not accurate to say there was a lack of communication. Our team responded to every email you sent, provided updates as soon as we had them, and clearly explained that we rely on UPS and Dai Post. Once your parcel left our facility, we relied on the carrier, just as any merchant would, and we even contacted them on your behalf to get answers. Our team passed along exactly what they shared with us, including the update that it had arrived in Australia and was awaiting customs clearance. Regarding the delay: we understand your frustration, but again, this was entirely within the carrier’s domain. Your order was processed and shipped on time from our end. Delays at customs or during international handoffs, while unfortunate, are not something we can control, though we did our best to assist throughout. On the bundle: the items included are listed on the product page, and we’ve never claimed the free items were all styling powders. We’ve designed the page to show all components visually, and while the layout may have caused confusion, there was no intent to mislead. We respect your decision, but we stand by the support and service we provided. Best regards.