Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 163 reviews with 1 star · Clear filters
Steve
When I ordered the product your website did not say "USPS Post Office Box Not Allowed" From all indications you would send it by USPS. I had to track down the product through UPS facility. It was on the other side of town and they could not find it right away. You even printed the shipping label with the PO Box number.
Reply from trotpets.comDec 30, 2024
Wonderful to hear! Thank you for your feedback!!!
Shari D.
The worst product I’ve ever bought on the internet! Everything they say is a scam! The bowls do not stay in place. Our golden retrievers can push them off with no effort. I bought the stand after the fact and it’s a pos that anyone could go to a hardware store and buy the pieces to put together. The customer service is nonexistent. Do not waste your money on this!
Reply from trotpets.comDec 30, 2024
We are so sorry to hear that you are unhappy. Please email [email protected] so we can assist you.
Y M.
I did receive my item but realized I could not use for my dog. November 20 I requested a return. I received the return shipping label nearly three weeks later. I messaged numerous times about the status of my refund and yet to received a response or refund. Customer service none existent.
Reply from trotpets.comDec 30, 2024
Please make sure to email [email protected] so that we can look into this problem. Thank you!
Lynch
To start, I purchased this right before they promoted 30% off. I received my Trot system a few days ago. Unfortunately, it's lacking, especially for the price. The mat that the water and food bowl attach to, has huge bubbles that can't be smoothed out. It looks tacky and isn't advertised as something to expect with your order so I assume something should be done. (I have pictures but apparently, you can't attach them to your review) In addition to this issue, the magnets are basically useless. The bowls barely stay in place. I reached out to them and they haven't responded.
F. T.
This company is a scam- there are tons of threads/forums about how they don't send you your order, and they won't refund you. That's what just happened to me. I ordered a dog maze bowl, the maze walls were too deep and narrow for a dog's snout. I returned it, unused - emailed them every week for months asking about my refund. Eventually, received an email saying I was ineligible for refund because I had damaged the *unused* product - which was, again, shipped back in the exact condition I received it in. They offered me 20% off my next order though ;-) ... despicable. IMO, it is plain and simple ROBBERY to not return the product that I paid for if they will not refund me. How is that legal? I'd bet they will be reselling the *mint condition* product that I paid for. DON'T WALK, RUN AWAY FROM THIS COMPANY.
Mark C.
SCAMMED. I bought the wrong size bowl, all I wanted was to get the larger size. After 2 weeks to finally get a return label from them, I had to wait 4 weeks for a response after my item was received. I was waiting for my refund. They said they needed to look into it. I waited another 2 weeks and sent several emails. Finally they responded and said they couldn’t issue a refund because it was used and I had never used it!! Reporting them to my CC company now.
Christina
I requested a return because the set I ordered ended up being too small. I have yet to hear back on how to return my items. Every online company I have ever ordered from immediately sends return instructions and a label for returning your items. This is so completely absurd that I have not heard back on how to return my items.Other reviews have also indicated that not hearing from customer service is a reason not to order from this company. I should have listened to the other reviewers. I was planning to order the larger set once I returned the other one, but if I’m ever able to return my item, I plan to look elsewhere.
Leslie I.
I purchased a Trot water bowl, puzzle food bowl, and stand Shortly after I got them, the water bowl started peeling and the remnants were left floating in my dogs water bowl I did not think this was healthy nor safe so we stopped using the water bowl. I purchased another brands water bowl, but it will not fit on the Trot bowl stand, so I am not able to use anything I purchased from Trot. I reached out to customer service to let them know about the peeling water bowl I was asked if I wanted a refund I answered yes, and I never received a refund. I’ve reached out several times since then and gotten no response. I paid extra money for these bowls thinking I would have them for years so it would be worth it, but instead, they only lasted for a few months. Very disappointing!!
