trotpets.comReviews of trotpets.com

ONE star for poor customer service and lack of care in handling of new ownership. I was one of the people who preordered a Trot Pet bowl bundle. Over a year had gone by and I still hadn't received anything. They refused to give back any money and told people to just wait a little longer and the order will be fulfilled... Then out of nowhere, a post about new ownership pops up saying they understand "how frustrating" it is but this is a new company and there is nothing they can do about past orders. How incredibly disappointing. Why should anyone care about new ownership if your'e keeping the name and everything about the company. Do right by the people who believed in the product and invested in it for it to be the brand it is in the first place.

Puzzle bowl that was purchased from the original Trot Pets is loosing the vinyl covering on the bowl.... It is peeling off. Entire bowl needs to be replaced. Current Trot Pets will not honor Lifetime warranty even though the remaining Trot Pet inventory was purchased at bankruptcy sale in California. I have sent lots of customers to this site, but won't anymore.

Item came rusted. Did a return and never got a refund. Avoid at all cost. Poor communication as well

I would give zero stars if possible. I am one of the many who placed over a hundred dollar order never to receive communication or remediation. Up until recently, I had thought the company had closed until last week when I started receiving promotional emails. I went on their website to get in contact with their help team. You cannot submit a communication unless checking off both an agreement to Terms & Service AND promotional emails. Trot Pets may be under “new ownership” but they’re still a scam. Terrible company, terrible customer service, terrible experience.

HORRIBLE!!!!!! Ordered a set of pet bowls in 2022. Never received them. I was also never contacted or notified that the company was bought by “new owners.” Funny thing is they kept the same website, same social media, same name but the magically have NOTHING to do with the old company. They are also refusing to refund any money or send out product that was paid for. The clearly speak about the “problems” try inherited so they knew about all of us customers waiting for product but refuse to help. I will never buy from a company that treats us customers with such disrespect! Thanks for taking my money and running. Signed a hard working single mom.

I ordered a water and food bowl set in March of 2022. At this point in October of 2023, I have never received it, or received confirmation that it was ever shipped. I emailed the company in November of 2022 and received a mail delivery failure despite being the correct address, which makes me believe the company is fake or something else occurred. Do not make my mistake and order this stupidly expensive dog food bowl.

Returned their product with their shipping label and never refunded. Contacted them but never responded until I reported it to my credit card then they refunded me couple days after.

When I asked about returns, I was told the return would be at my expense…I have waited over a year for this product, without not one update on why it was taking so long…not a happy camper…