trotpets.com Reviews | Read Customer Reviews of trotpets.com

trotpets.comReviews of trotpets.com

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3.9

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Based on 850 reviews

trotpets.com3.9

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About trotpets.com

THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h

trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Website: trotpets.com
Category: Pet Stores
Listed on Folks Told: 2026

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trotpets.com reviews

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Julia S.
Sep 17, 2026
Worst customer service ever
If I could, I would give them zero stars… their customer service is horrible! I have heard back one time, and the email said “someone will be contacting you”. 3 weeks later, absolutely nothing! And I have reached out every week to follow up. And still nothing.
Reply from trotpets.comSep 24, 2026
Julia, I'm so sorry. Three weeks of silence after we told you someone would reach out — that's genuinely awful, and I'd be upset too. We're a really small team and things fell through the cracks, which I know doesn't help you, but I want to fix your original issue. Drop your order number and a quick note on what you need here, and I'll get on it and reply as soon as I can. If we make it right, it would mean a lot if you'd reconsider the rating. — Trot Pets
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Elizabeth
Sep 10, 2026
Defective Product and Horrible Customer Service
I bought a set from them years ago right after the re-launch and it was not made correctly (the mat was too small for the stand). They apologized, said there were issues with their vendor and quickly remedied. I've now gone to buy another set and the pre-drilled holes in the stand are completely mis-aligned, so I reached out requesting that they make it right. Initially I received immediate and helpful responses, however when it came time to actually make the fix, I was ghosted. Many emails later I only got a response when I said I would be disputing the charge through Amex and now the response is entirely different and makes it seem like I may not get any assistance. Unfortunately, I wish I never ordered - unless you have money to burn and never see again, don't buy from them!
Reply from trotpets.comSep 24, 2026
Elizabeth, thank you for sticking with us as a returning customer — and I'm really sorry we let you down this time. The misaligned holes are frustrating enough, but going quiet on you when it was time to fix it is worse. We're only a couple of people and we dropped the ball, plain and simple. Send me your order number (photos of the holes help too if you have them) and we'll get you a replacement or refund sorted — no need for any Amex dispute. If we make this right, I'd be so grateful if you'd consider updating your review. — Trot Pets
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Yee T.
Aug 2, 2026
The ordering is very confusing for the…
The ordering is very confusing for the slow feeder and water bowl set vs water bowl set. They wanted me to return the whole thing vs just returning the bowl and exchanging for a slow feeder. You have to be careful what you click on because the return is on you and it is costly. They can also deem not refundable because the way you repackage does not look new. The measurements should be on the pictures so that people can know what height they are buying rather than. Doom scrolling to find out. Multiple customer service before getting to the person to respond.
Reply from trotpets.comSep 24, 2026
Hi — thank you for the honest feedback, and I'm sorry on a few fronts. You're right that the ordering flow for the slow feeder vs water bowl sets is confusing, and the measurements should be right on the product pictures — that's genuinely useful feedback I'll take back to the team. I'm also sorry about the runaround with customer service and the return hassle. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — we're stretched thin but that's not your problem. If you send me your order number here, I'll take a fresh look at your situation and get back to you as soon as I can. And if we can make it right, I'd really appreciate you considering updating your review. — Trot Pets
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Debra L.
Jul 23, 2026
Not heavy duty good quality/No Customer Service
I ordered this because my 80lb dogs bowl goes all over the place when she eats and because of the slow feeder. I was really excited until I received my order and the mat that the bowls sit on was warped and does not sit properly on the stand. the only positive thing is the magnet because the bowls are not heavy they are very light. I have written to them on their website and in an email and still no response at all.
Reply from trotpets.comSep 24, 2026
Debra, I'm really sorry — a warped mat on arrival is frustrating enough, but writing to us twice and hearing nothing back is worse. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — we're stretched thin and your messages slipped through, which I know doesn't help you. I'd like to fix the mat issue: reply here with your order number and I'll get a replacement mat out to you and get back to you as soon as I can. If we make it right, would you consider updating your review? — Trot Pets
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Rachel K.
Jul 19, 2026
Super bummed that they couldn't…
Super bummed that they couldn't accommodate a bowl exchange- didn't even try to think out of the box. I purchased the puzzle/water bowl set with raised bowl stand. The puzzle bowl was too deep for my pug and I wanted to exchange it for the flat bottom bowl. Even though there is a 30 day refund policy, I was told I would need to return the whole set and because I assembled the stand they wouldn't honor the return. They offered 20% off purchasing another bowl, but charged shipping. $200 later I will have the set I need. The product is awesome, but customer satisfaction not so much.
Reply from trotpets.comSep 24, 2026
Rachel, I'm sorry — I can see why you're bummed. The puzzle bowl being too deep for your pug and then getting stuck between 'return the whole set' and an assembled stand we wouldn't take back is a rotten spot to be in. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's the honest context for the slow reply, not an excuse. If you send me your order number, I'll take a fresh look and see if there's a better solution for the flat-bottom bowl swap, and I'll get back to you as soon as I can. If we can work something out, I'd really appreciate you considering updating your review. — Trot Pets
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Jon K.
Jul 9, 2026
Overpriced & Absolutely horrible customer service…
Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS, and Trot claimed it was not their fault and it should be "handled by UPS, a $91 billion market cap company". After a few more emails, they finally sent out a new set of bowls to replace the lost set. We realized the bowls were too small but if you open the packaging, you are unable to exchange them. Not to mention, if you even try to exchange and they don't pass the "company inspection" they keep the bowls! What a joke of a company.
Reply from trotpets.comSep 24, 2026
Jon, I'm sorry — reading this back, we handled your situation badly on multiple fronts. A lost UPS order isn't your problem to solve, and the exchange policy as you describe it sounds punishing rather than fair. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's honest context for the slow reply, not an excuse for how this went. If you're open to it, send me your order number and I'll take a fresh look at what happened and get back to you as soon as I can. If we can make it right, I'd really appreciate you considering updating your review. — Trot Pets
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Barry C.
Jul 6, 2026
I thought your customer service was not user friendly
I thought your customer service was hard to reach email only and we’re not very helpful and understanding. I found your website confusing and whoever replied to the email not very customer service oriented.
Reply from trotpets.comSep 24, 2026
Barry, I'm sorry — hard-to-reach support and a confusing website is a bad combination, and I appreciate you saying it straight. We're a family-owned shop, just a couple of us, and Trot Pets started as a passion project after we lost our dog to eating too fast — that's the honest reason we're slow sometimes, though I know it doesn't help you. If you tell me what you were trying to sort out (and your order number if you have one), I'll do my best to help and reply as soon as I can. If we make it right, would you consider updating your review? — Trot Pets
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Ashley B.
Jun 1, 2026
I have not received it yet.
I have not received it yet.
Reply from trotpets.comSep 24, 2026
Hi Ashley — I'm so sorry your order never arrived. That's really frustrating and I apologize. Send me your order number and I'll track it down right now — we're a small family team (just a couple of us) but I'll make this a priority and get back to you ASAP. Once we get it sorted, would you be willing to reconsider your rating? — Trot Pets
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