Average
Based on 850 reviews
trotpets.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 39 reviews with 2 stars · Clear filters
Gordon
The bowls are beautiful, however the magnets aren't strong enough. Trying to find a way to still use them
Reply from trotpets.comNov 20, 2023
Hello - please let us know if you need us to send you new magnets. We have had them tested to absorb meaningful amounts of disruption if the magnet is placed onto a clean flat surface. Hope this helps. Thank you very much !
AN
The quality for the price just wasn’t there. The stand is obviously cheap and flimsy, not sturdy at all. The bowls are nice but wish they were bigger. The size chart showed bowl sizes but I didn’t see the option. Overall disappointed. Not worth the money.
Reply from trotpets.comOct 30, 2023
We are sorry you are unhappy. We would be happy to refund you. Thank you
Dahlia G.
The materials feel cheap
Reply from trotpets.comOct 30, 2023
We are sorry you are unhappy. We would be happy to refund you. Thank you
Janet L.
Requested a return 2 days ago and still no authorization.
Reply from trotpets.comAug 17, 2023
This has been processed. Please contact us at [email protected] if you have any other issues. We are sorry we did not meet your expectations but we appreciate you giving us a shot. Thank you
Laurel
Ha this company is a joke. The first time it was just a scam and I never got my product- then I get an email saying a new company bought them and they are ready to ship. So I inquire as to the size because the website was contradictory- extra assured I order. I actually receive my item and the quality is good! EXCEPT it’s the wrong size…talking to customer service is painful and while they tell me they had some of the wrong size ship out- at this point I AM DONE with them and will have my family member make me the size needed with wood from Home Depot vs trying to interact with this joke of a company again.
Reply from trotpets.comJun 21, 2023
We are sorry to hear that ... we just emailed you to rectify the issue ... we are very sorry for the inconvenience .... thank you very much
Ryan D.
Despite the reassuring announcement and fast order processing and shipping, the items still fall well short of what is described and promised. The slow feeder bowl is not a fully homologous stamping, thus cleaning will be extremely difficult. And the new stands do not even come close to matching the mats.
Reply from trotpets.comJun 9, 2023
Hello - we are sorry to hear that ... we are happy to refund you but please note the bowls and mats are fully dishwasher safe ... it also sounds like we shopped you out the wrong stand (this has happened to several others) ... we are happy to ship you out the replacement stand free of charge ... that stand does exactly match the stands ... please let us know ... we will email you as well with this response in case you dont see it ... thank you !
Breanne
Bottom of mat is significantly different than shown in pictures. Both in color and design. Color is advertised as coral. By no stretch of the imagination is the bowl and mat that I received coral. It is definitely orange with no pink whatsoever. Like a construction cone color that they just made lighter. Overall extremely misleading advertising that overshadows the actual product. The mat in my opinion is also too small, water still gets everywhere. There is only about a 1 inch perimeter around the bowls which is not enough. Return process too expensive to have to pay for return shipping to a company still rebuilding reputation and me being unsure I’ll actually get a refund.
Reply from trotpets.comJun 9, 2023
We are very sorry you are still unhappy. As mentioned to you, we are more than happy to replace the mat / bowls for any other color you would like. Alternatively, if you would like to send the product back we can assure you will receive a full refund. We hope this helps. We are trying and really want you to be happy with the experience. Thank you
