trotpets.comReviews of trotpets.com

Received the wrong base. When I reached out to customer I received a response very quickly. They immediately shipped out the replacement base. Probably the best customer service I’ve had from any company. I know there are a lot of upset people from the prior owners but they are working hard to overcome those challenges.

This is a very well made bowl, and I've been using a set for over a year. I wanted another bowl for a new puppy rescue, however the company went bankrupt. I was thrilled when I got a text about the new business owners, and I immediately ordered a feeder bowl. The only negative thing, is that I didn't get an order confirmation until a few days later, so I was concerned I had made a mistake. I finally did get the confirmation, and had my new bowl in under a week. Best bowls ever, would order them again.

I ordered the entire set last year and was beyond disappointed to never receive anything. When the new owners emailed to give them a second chance I was hesitant but since these really are the best looking dog bowls out there I ordered again. My set was delivered in less than a week. The stand did not fit on the mat but I contacted Trot through chat on their website and they sent a new stand right away that is a perfect fit. I’m so glad I gave them another chance and I really hope the new owners are successful, I absolutely love this product.

Great design and quality, I originally order the (2) complete set last year but had to cancelled because of shipping delays. I was glad to heard that the company was back on business and that they had a better business models so I did not hesitate to place and order again. The order was shipped and received with 10 days and so far I love the design and quality of the materials.

The new owners of Trot Pets really have their game together. Not only did product arrive within a week of purchase, they responded immediately to a design flaw and sent me a replacement. Great product!! Impressed all the way around.

Product shipped quickly and was of the high quality they claimed. Very happy with the bowl, water bowl and tray.

My first go round with Trot was unfortunate to say the least I ended up having to file a charge back to get a refund from my bank because I never received. Then I got the email about Trot being under new management and figured I'd give it another shot and I'm glad I did because these bowls are beautiful and very well made. I love them!

The bowls and stand are great and were exactly what I was looking for. I've had them for around a year now and they've held up great. Easy to clean, and the puzzle bowl works well for my dog. I know people had difficulty in the past getting orders fulfilled with the prior management, but setting that aside the product really is excellent.