Great
Based on 173 reviews
Trulyoffice4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A full suite of office software that integrates into your life so seamlessly, you’ll actually be productive.Easily access all your documents from anywhere, so you can work where you do your best work whether it’s on a train, in a coffee shop, or even at the office.
Trulyoffice (trulyoffice.com) has 173 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 26 reviews with 1 star · Clear filters
Jake S.
I bought Truly office with Amazon. I've got activation key from them. Truly office doesn't provide the option to download the product unless you buy it again. Truly customer service doesn't respond. It sucks.
R J.
I cancelled out within a couple of days as the program was not to my liking. Did not meet my needs.
Reply from TrulyofficeJul 29, 2024
Hello, thank you for sharing your feedback. We’re sorry to hear that our program did not meet your expectations. We aim to provide valuable content and a positive experience for all our customers, and we regret that we fell short in your case.
rich D.
i have not been able to install sofeware
Reply from TrulyofficeJun 14, 2024
Hi Rich, we're sorry to hear that you're having problems. Please contact our support by phone listed on the website, or via live chat. Our agents will be able to help you immediately.
David R.
Not user friendly. Unable to locate ANY user manual. My attempt to contact tech support kept sending me to pcloud. Their support was worthless. An online or printable user manual would be helpful. Also I was unable to easily change settings in the apps. Not a happy camper at this point.
Reply from TrulyofficeMay 20, 2024
Hello David, Thank you for taking the time to share your feedback with us. I wanted to personally address the concerns you've expressed in your recent review regarding our communication and support. We genuinely value your feedback, and I want to assure you that we are committed to resolving any issues you may be facing. Upon reviewing our records, it appears that we have sent you several emails in an effort to assist you with your concerns. However, it seems we have not yet received a response from you. We understand that timely communication is crucial, and we're eager to help resolve your concerns as swiftly as possible. In addition to email correspondence, please keep in mind that we offer multiple channels for support. Our real-time chat support and phone support, both accessible through our website, are available for you to reach out and receive immediate assistance. If you find that emails are not reaching you or are getting lost, these alternatives can provide a more direct and responsive way to address your concerns. We're dedicated to ensuring that your experience with our products and services is a positive one. Your satisfaction is our priority, and we're here to assist you every step of the way. If you could kindly respond to our emails or reach out through our real-time chat or phone support, we would greatly appreciate the opportunity to address your concerns promptly and comprehensively. Thank you for your understanding, and we look forward to assisting you further. Best regards, Truly Office Support Team
DED
This is just a repackaged version of Softmaker Office at a higher price.
Reply from TrulyofficeMay 14, 2024
Hi, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and want to assure you that Truly Office is built on a foundation of innovation and user-centric design. While we understand your concern, Truly Office is more than a repackaged version of Softmaker Office. Our product is meticulously crafted to offer a seamless and intuitive experience, with unique features tailored to meet the diverse needs of our users. We constantly strive to provide value beyond price, focusing on quality, reliability, and ongoing support to ensure our customers receive the best possible experience. If you have any further questions or suggestions, please don't hesitate to reach out to our team. Thank you for choosing Truly Office. Best Regards, Truly Office Support
John
Doesn’t work on an ipad
Reply from TrulyofficeApr 30, 2024
Hello John, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced. We would like to clarify that our software is designed specifically for Apple Mac devices, and we ensure it performs optimally within this ecosystem. While we understand the convenience that cross-platform compatibility would offer, our software was never marketed to work on an iPad. This information is detailed in our product descriptions and supported device listings. We are committed to delivering quality experiences and are continually exploring ways to expand our software’s compatibility. Your input is invaluable to us, and we will certainly keep your suggestion in mind for future updates. If you have any further concerns or require assistance with our software on supported devices, please do not hesitate to reach out to our customer support team. Warm regards, Truly Office
James F F.
Give me some respect & courtesy. You took my money & walked away. I think it’s time for me to publicize this as an indication of this company’s pitiful performance.
Reply from TrulyofficeApr 3, 2024
Hi, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Truly Office did not meet your expectations. We would like to clarify that as per the information available on our website, Truly Office is currently supported only on Mac and Windows PC platforms. We strive to ensure this is clearly communicated to all our customers to make informed decisions about their purchases. We are continually working to expand our compatibility to cater to a broader range of devices and hopefully roll these out before the year ends. Your satisfaction is important to us, and we appreciate your understanding as we improve our services. If you have any further concerns or require assistance with Truly Office on supported platforms, please do not hesitate to reach out to our customer support team. Best regards, Truly Office Support Team
Katrina M.
I placed my order and received an invoice with the order number, that's all. There were no download instructions, no instructions at all. There is no means to download this to my computer - someone better figure this out quick and fix it for all potential customers or this company will fail before it really gets started.
Reply from TrulyofficeMar 21, 2024
Hi, Thank you for taking the time to share your feedback with us. We appreciate hearing from our customers, even when the experience doesn't meet their expectations. We sincerely apologize for any inconvenience caused and would like to address your concerns. After carefully reviewing our support email records, we see the email was successfully sent to your email address. It's unfortunate that you didn't receive our email, however, please know that we are here to assist you and would be happy to help resolve any issues you may have encountered. Since then, we have resent the email address to the same email address you used during checkout and have also responded to your email message with your download link and product key when you reached out. It's essential to us that our customers feel satisfied with their purchases, and we take pride in delivering exceptional service whenever possible. To further assist you and ensure your concerns are addressed, we kindly request that you reach out to us again through our phone or chat support on our website. Our dedicated support team is available to provide immediate assistance and work towards a resolution that meets your expectations. Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to assist you further and regain your trust in our services. Best regards, Truly Office
