TruPar.com®Reviews of trupar.com

Reply from TruPar.com®Feb 14, 2023

Hi Jesse, I apologize for your experience with my company, TruPar.com®. At TruPar.com®, we are dedicated to providing quality products, lightning fast delivery, and excellent customer service. In that light, we are constantly trying to improve our processes and procedures. Our records are showing that your refund was processed on Jan 31st. If you did not receive this refund please respond to our customer support team to look into this situation. If there is anything that I can do to demonstrate my commitment to serving you and your company, please feel free to reach out. I hope that you will give us another shot in the future. Thanks, Sean

Reply from TruPar.com®Nov 10, 2022

Hi Sandra, We apologize for the issue with your order. I've emailed you a refund a few hours ago from [email protected] Once again, on behalf of our entire team, I sincerely apologize and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.

Reply from TruPar.com®Nov 10, 2022

Hi David, Unfortunately, because the order was shipped so long ago ( 4/19/2022) it no longer appears on the UPS website. Package was delivered 4/21/22. We apologize for the issue with your order. I've emailed you the proof of delievery from [email protected]. Once again, on behalf of our entire team, I sincerely apologize and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST.

Reply from TruPar.com®Oct 31, 2022

Hello Thomas, I'm sorry that the connector you needed for your RABS valve did not come with your purchase. However, as far as I can see, you've only placed one order with TruPar.com, Order #: 412948024 for 1 - "Thermostat Housing: Mitsubishi," placed on Mar 23, 2022, which didn't contain any of the items you are referencing in your review. Furthermore, I've taken some time to investigate your account and this situation, and I see no evidence of emails or phone calls from you. Is there any chance you might have us mistaken for a different vendor? If you have us mistaken, would you mind changing/removing this review? If you still believe you ordered this item from us, would you mind providing us with the order number and approximate date of purchase? Once again, on behalf of our entire team, I sincerely apologize for this inconvenience/confusion and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST. Sincerely, Thomas H. Customer Support Representative, TruPar.com®

Reply from TruPar.com®Oct 29, 2022

Hello Jonathan, My name is Sean McDonnell, and I am the CEO and Founder of TruPar.com. I want to thank you for your business personally. It's because of customers like yourself that enable TruPar.com to innovate the material handling industry continuously. I'm sorry that you never received your order or any emails about it. I've taken some time to investigate your account and investigate this situation, and I think there might be some confusion or miscommunication. Our records show that the only order on your account is Order #: 411988209 for 1 - "7392224 Reservoir: Ecolift," placed on Jan 22, 2022. Order #: 411988209 was shipped via UPS with tracking #: 1Z6908140318288280 and delivered on Jan 26, 2022, to the address provided when you placed the order. However, I do see that our payment system had some errors that day and never actually charged your credit card. Therefore, since the error was on our end, we let you keep the item without collecting payment. Is this the order/item that you are reviewing? If not, would you mind emailing us at [email protected] with the email address you used to place the order? I am acutely aware that one negative online experience is all it takes to lose a customer forever. However, I hope that is not the case with you. I am here today, hat in hand, to sincerely apologize for any trouble this situation has caused you. I fully understand how busy you are, and I know how frustrating situations like this can be. Once again, on behalf of our entire team, I sincerely apologize for this inconvenience and appreciate your business. If you have any questions or comments, feel free to reply below or give us a call at +1(800) 775-9856 Monday - Friday, 9 am to 6 pm EST. Sincerely, Sean McDonnell Founder, CEO at TruPar.com®