EdenReviews of tryeden.com

Reply from EdenAug 26, 2025

Hi Deana, I am truly sorry for the lack of updates and support you have experienced. Waiting this long without clear communication is unacceptable, and I understand how frustrating it must be not to receive your medication or a timely response. Please reach out to me directly at [email protected] so I can personally review your order and make sure it is resolved as quickly as possible. Susie

Reply from EdenAug 26, 2025

Hi Cathy, I am very sorry to hear about your experience. You should never feel stuck without answers, especially when it comes to prescriptions, refunds, or communication with our team. Long hold times, delayed responses, and unclear next steps are unacceptable, and I understand how frustrating this must have been for you. Please know your feedback is being taken seriously, and I want to personally help resolve this. You can reach me directly at [email protected] and I will make sure your request is reviewed and addressed quickly. Susie

Reply from EdenAug 26, 2025

Hi Tania, I am very sorry to hear that this has been your experience. Delays in communication, lack of tracking, and the feeling that you have to push hard just to get help are not acceptable and not the service you should expect from us. I understand how frustrating and disappointing this must be, especially if your experience with us in the past was different. I want to personally look into your account and make sure your concerns are addressed properly. Please reach out to me directly at [email protected] so I can help resolve this for you. Susie

Reply from EdenAug 26, 2025

Hi! I am very sorry to hear about your experience and how it has left you feeling. Not receiving the full product you paid for, waiting on hold without resolution, and not getting responses to your emails is unacceptable. I understand why this feels like a scam to you, and I want to assure you that your concerns are being taken seriously. Please reach out to me directly at [email protected] so I can review your account, make sure your order is addressed immediately, and confirm the next steps. I know trust has been lost here, but I will do everything I can to resolve this for you. Susie

Reply from EdenAug 26, 2025

Hi! I am very sorry to hear about your experience. You should never have to fight for refills or wait months for essential medication, and I understand how discouraging it is to face repeated delays and inconsistent communication over such a long period of time. It is unacceptable that your refill has been pending this long, and I regret that we did not provide the consistency and reliability you deserve. I know you have made the decision to transition to another provider, but I still want to help ensure your concerns are addressed and that your refund is processed promptly. Please reach out to me directly at [email protected] so I can personally review your account and make sure you receive closure and support during this transition. Susie

Reply from EdenAug 27, 2025

Hi Mark, I am so sorry for the lack of follow-up after you signed up for the Sermorelin plan. You should have been contacted quickly to review your eligibility, and I completely understand your frustration after waiting and not hearing back. I would like the chance to review your account and make sure this is addressed properly. Please reach out to me directly at [email protected] so I can personally assist you and ensure your concerns are resolved. Thank you for sharing your feedback. We want every member to feel supported and taken care of, and I regret that this was not your experience. Sincerely, Susie

Reply from EdenAug 21, 2025

Hi Melissa, Thank you for taking the time to share your experience. I am truly sorry to hear how your treatment journey has shifted from a strong start to one filled with delays and frustration. You are right that your care should feel consistent, personalized, and respectful of your medical history, and I regret that we have not met that standard for you. I also want to acknowledge your concern about the changes to your medication. You should have been consulted before additives like B-12 or niacinamide were included, and I understand how upsetting it must feel to be told there was nothing that could be done. Your comfort, safety, and trust are incredibly important, and I apologize for the way this was handled. I would like the chance to personally review your account and explore options that work best for your treatment needs. Please reach out to me directly at [email protected] so I can make sure your feedback is addressed and your care is taken seriously moving forward. Your voice matters, and I want to assure you we are committed to improving communication, transparency, and consistency for all of our members. Warmly, Susie

Reply from EdenAug 20, 2025

Hi Sindy, I am very sorry to hear about your experience. The lack of communication and the repeated issues you have faced are unacceptable, and I completely understand your frustration. You are right to expect reliable support when it comes to your care, and I apologize that we have not delivered that for you. I would like the chance to personally review your account and work toward a resolution. Please reach out to me directly at [email protected] so I can address this with urgency and make sure you get the support you should have received from the start. Your trust matters, and your feedback is being taken seriously as we continue improving how we support our members. Warmly, Susie