Diane H.
Katie was amazing
Katie was amazing! My package was misdelivered to the wrong address. I reached out to Support and she helped me stay calm, had me open a claim with UPS and immediately reached out to the pharmacy to resend. She continued to stay in contact with my in a positive way and I received my replacement shipment today! What a great experience!
Reply from EdenSep 27, 2024
Hey Diane, Thank you for sharing this! It’s great to hear how Katie helped turn a stressful situation into a smooth experience. Misdeliveries can be so frustrating, but I’m really glad she was able to keep you calm and stay on top of things until your replacement shipment arrived. If anything else ever comes up, we’re here for you via the care portal or [email protected]! Best regards, Rajah




