Average
Based on 163 reviews
HAIRO3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium men's grooming for hair loss confidence. Waterproof concealer powder + styling compatibility. Works under wax, gel, spray. Professional-grade coverage, everyday use.
HAIRO (tryhairo.com) has 163 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 44 reviews with 1 star · Clear filters
Mr Andrew E.
Awful, took an age to receive, didn't realise this is shipped from overseas. Overpriced for what it is and does not adhere or go on as advertised on website. Have purchased similar items at a fraction of the price that works better! Only positive is the additional applicator that come with to use on hairline and specific frontal areas . Avoid
Greig S.
Went ahead and ordered a jar for the first time (single jar) to see how it matched. I seen an advert online saying to use a FATHERSDAY code and receive a free applicator and a free bottle of hair growth shampoo. The shampoo never arrived and despite my order saying two free gifts customer care said the bottle of shampoo is not applicable to my order only the applicator. I read poor reviews before applying, I guess they were correct.
Jackstable
Refuse to refund me even though they sent item to me when I asked them not to moments after placing the order. Asking me to pay shipping when it’s their own fault. There staff are rude and I’m convinced it’s a complete SCAM
Robert B.
Waste of money I have tried this for a while but its not as advertised and does not work. I will not be using again. Now they will not reply to me to even discuss a refund
Chris H.
Scam company. Ripped off my content for their ads and have ignored all communication from me about it. If they operate like this then just think how poor their products and customer service is. Shocking company. Don’t buy.
ebi A.
Absolutely one of the worst company ever there refund process is ridiculous love scamming customers would not recommend this company.
Stefano D.
not waterproof as claimed. I bought this product cause it was written it is waterproof but it is not at all. the customer service doesnt allow refund for this.
Viresh
Misleading advertisement It’s not hair density filler, it’s only a coloring agent which cannot add volume to the hair loss. One can use black mascara pencil instead. Video of the ad is not the actual product. I was very excited to receive the product but I regret ordering this. sponge is provided to color. I have been using Nanogen which is the best. How can I get a refund. It’s very disappointing. To the seller please be genuine in selling, don’t rip off public for heaven’s. You can market some good product rather this FAKE MISLEADING PRODUCT.
Reply from HAIROMay 5, 2026
Hi there, We're sorry to hear you're disappointed — and we want to make this right. A quick note for context: HAIRO is a pressed powder, not a fiber product. Nanogen uses keratin fibers that bond to existing hair to add volume. HAIRO works differently — it's a concealment powder with our Grip-Lock 48™ formula, designed to blend with the scalp and existing hair to reduce contrast and the appearance of thinning, which gives it the advantage of being more resistant and waterproof. So yes, the two products are genuinely different, and we understand the distinction may not have been clear enough before you ordered. That said, we have thousands of happy customers using HAIRO daily, and reviews on our website reflect that. The application technique does matter — it takes a couple of tries to find the right amount and pressure for your hair type, and that's where most first-time users see a big difference once they get the hang of it. We'd genuinely love to help you troubleshoot if you'd like to give it another shot. We also want to be clear on one point: every video we publish shows the actual product. We don't fake results. If the product still isn't right for you, no problem — we stand behind a 100% money-back guarantee. Email [email protected] with your order number and a screenshot of this Trustpilot Reply and we'll issue a full refund. You don't need to return anything. Thanks for the honest feedback. The HAIRO Team
