HAIROReviews of tryhairo.com

Reply from HAIRODec 17, 2025

Hi Liam, We’re sorry to hear about your experience. This situation should not normally occur. Our orders are dispatched within 24 hours and typically delivered within 5 business days. According to our records, we did respond to your emails, but it appears our replies may not have reached you. Given the delay, it is very likely that the package was lost in transit. Please contact us again at [email protected] with the subject line “LIAM – URGENT” and include your order number. We will handle this immediately by arranging a replacement or a full refund. We apologize for the inconvenience and appreciate you bringing this to our attention. Kind regards, HAIRO Customer Support Team

Reply from HAIRODec 17, 2025

Hi James, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. HAIRO is designed to help visually densify areas where there is still some existing hair, even very fine hair. The microfibers need that minimal base to attach properly. On areas that are completely smooth or severely depleted, the result can indeed be limited — and this is something we clearly specify, as the product cannot behave like a permanent paint or coating on bare skin. Regarding transfer on hands or pillows: HAIRO is not a waterproof or fixed varnish. When too much product is applied, or when the area is rubbed strongly (hands, pillows, intense sweating), some transfer can occur. The best results come from using very small amounts, applied gradually and tapped into the roots rather than spread. That said, we understand your disappointment, especially if you were hoping for a different level of performance, and we truly regret that HAIRO wasn’t the right solution for you. If you’d like, our support team ([email protected]) would be happy to help you with application tips or discuss possible solutions. We appreciate your honest feedback, it helps us improve and be clearer for future customers. Kind regards

Reply from HAIRODec 17, 2025

Hi Andrea, Thank you for taking the time to leave a review. We’re sorry to hear that your friend’s experience with HAIRO wasn’t what you expected. HAIRO does not make the hair dirty by design. The fibers are clean, cosmetic-grade, and meant to bind to existing hair to create a density effect. A “dirty” or heavy feeling usually happens when too much product is applied, or when it’s spread instead of lightly tapped into the roots. In that case, the fibers can sit on the scalp rather than attach properly to the hair. Regarding shine: HAIRO is intentionally formulated to give a natural, matte finish, as most customers prefer a non-shiny result that blends better with real hair. This is a design choice rather than a defect. We understand that preferences vary and that some people may prefer other types of hair fibers. Still, we appreciate your feedback as it helps set clearer expectations for future customers. If you or your friend would like application tips or have questions, our team would be happy to help. Best regards,

Reply from HAIROOct 24, 2025

Hi Daniel, We’re really sorry to hear that your order shipped on October 11th still hasn’t arrived. That’s certainly not the experience we aim to provide. Our standard delivery time is indeed 5–7 working days, but it seems there’s been an unexpected delay in transit. Please contact us at [email protected] with your order number so we can investigate this right away and make sure your parcel reaches you as soon as possible. Thank you for your patience and for bringing this to our attention. Best regards, HAIRO Team

Reply from HAIROOct 2, 2025

Hi Dean, We’re truly sorry to read your review as our goal has always been to provide fast and reliable support. For transparency, we want to clarify that we did respond to all of your messages and offered several solutions to resolve your concerns including a full refund, a replacement, and alternative options. Unfortunately, none of these proposals were accepted, and you later blocked us on Instagram, which meant we couldn’t continue the conversation or assist you further. We want to assure you and anyone reading this that we never ignore our customers. On the contrary, we make every effort to resolve issues quickly and fairly. Sometimes communication can break down when responses aren’t received or options are declined, but our intention is always to find a positive resolution. Dean, if you would like to give us another chance to resolve this matter, please reach out to us directly at [email protected]. We would be more than happy to revisit your case and ensure you’re taken care of. Thank you,