Snow Teeth WhiteningReviews of trysnow.com

Product was purchased at Best Buy for wife’s birthday. Bought 10/7. When we opened it the expiration date was 9/1/2022. Not acceptable.

I did not receive my order for a couple of weeks but when I called customer service was very nice. They weren’t sure why my interns were not sent out. They refunded a small portion of $14 back to me for the delay and then had my items shipped. I received my items a few days later.

Didn’t find any improvement

My snow teeth whitening kit was delivered yesterday. I opened it today, and the whitening wands in the kit (you get 4) all apparently expire 08/2022. That’s next month (less than 10 days away). The free wand they give also expires 11/2022. How am I meant to use all those wands with such a short expiry date. They shouldn’t send out kits and whitening wands that expire so soon. I have contacted customer services, and I hope to have this resolved soon. ***UPDATE*** 23/07/2022: Your team still hasn’t got back to me. I sent messages as well as proof (photos) and no one has got back to me yet. The chat says a few minutes response time. Yet over 24 hours later, no response yet. ***UPDATE*** 29/07/2022. I spoke with snow and the expiry dates were actually incorrect due to a printing error. However they still have sent me some free whitening pens, which should be coming shortly.

I ordered the whitening kits during their recent BOGO sale. After receiving the kits, I opened it only to find out that the stated expiry was less than 4 months away. Shocked, I quickly contacted with customer service whom have responded decently before. In order to guarantee a higher chance of feedback, I contacted them via their live chat, SMS and even social media (Instagram). Their replies consisted of claims that the expiry on the kits were printed wrongly and that the actual expiry is sometime next year. They even gave me the option for replacement wands. Happily, I agreed to get the replacement wands. HOWEVER, all communications suddenly stopped WITHOUT ANY REASONS and they ignored my queries for a follow up for days before I had to resort to leaving a comment on one of their Instagram posts. A few hours later, I went online only to find out that I had been blocked. I paid hundreds for the kit and this is something I need to apply on my teeth. I do not think that I am unreasonable for requesting products with legitimately printed expiry dates. I am truly shocked by their customer service ON TOP OF the credibility of the products. Apparently the kits I received was part of a bigger batch that had totally “incorrectly” printed expiry dates. Update: SNOW501012072, SNOW501012075 both had expiries on 07/2022 (lot 2106) and 09/2022 (lot 2108) and the claim is that the 07/2022 one expires on 07/2023 and the 09/2022 one expires on 04/2023. Update: finally got a response. However, now I need to return the kits for a 1 to 1 exchange rather than a replacement wands being sent. Reading the other shipping nightmares below, this makes me reluctant to start a potentially month or more long transaction. Also, due to the short expiry, in order to make the most out of it, during the 3 weeks after receiving the kits, I have started using them already. This makes it even more inconvenient to exchange the kits. Update: changed my rating from a 1 star to a 2 star. Brent went ahead to set up an order to send me replacement wands instead of insisting on an exchange. I am thankful for the consideration. Now I’m awaiting the arrival of the replacement wands (hope fully they don’t take more than 1 month). Update: Finally received the replacement wands. They ALL expire in Aug & Sep 2022. They are also still blocking me on their Instagram though. Final update: Brent has given me a refund for my order, sent me 2 packs of whitening strips as an apology and offered to let me purchase the serums at a discounted price once they can get wands with better expiry dates. Hope this incident won’t happen again.

I just received my items. I was glad that the toothbrush is rechargeable. I couldn't get that info from the website. I am looking forward to using the products. Before I ordered i was offered 2 gifts (travel toothpaste and a gold wand refill) when it didnt show up in my order after I paid. I asked about it and they said because I had used the bogo I wasn't eligible. Unfortunately that wasn't told to me when I placed my order.

Since this is a trustpilot review i guess people are wanting to know if, when you buy Snow, you'll receive the product; i can confirm that i received Snow/it's not a scam. I guess people are also wanting to know if Snow's any good...um, it's just another tooth whitening system. You can get blue light tooth whitening devices at the supermarket or pharmacy; Snow's no better. All this hype and feverishly positive reviews; it's just clever marketing. Just get a White Glo blue light kit from Coles

The snow does what it says it does, my teeth are so white. However after normal use I have problems with it continuing to work. Would not charge. 100% happy with the service. When I reach to them with my problem, they were on it same day. Love this product despite my problem I had