Excellent
Based on 4,060 reviews
Snow Teeth Whitening4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Snow Teeth Whitening (trysnow.com) has 4,060 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 323 reviews with 4 stars · Clear filters
CHAU N.
Help me to fix my tooth whitening system that I bought last year- Christmas time- the most expensive one. Thank you
Reply from Snow Teeth WhiteningDec 16, 2024
Hi, Thank you for sharing your feedback and bringing this to our attention. We have sent you an email with steps to resolve your concern. Please check your inbox for our message. We'll wait for your response. All the best, SNOW
L M.
This is a great company and product. Customer service is very responsive and was able to resolve my issue to my satisfaction.
Reply from Snow Teeth WhiteningMay 29, 2024
Hi, Thank you for taking the time to share your feedback in this review. We appreciate you and are pleased to have your approval. All Our Best, SNOW
John
took over 2 months but finally resolved issue with the mouthpiece working.......
Reply from Snow Teeth WhiteningMar 25, 2024
Hi, Thanks for your patience and for allowing us the room to get your concerns fully addressed and resolved. We know how important it is to stay in routine, and how hard it can be to have to wait for the assistance as of late. Thanks for Sticking in there with Us, SNOW
Marie O.
The products are great, shipping was very slow. Took week to get a response via email, Instagram messenger was extremely prompt. Threw in freebies too for the delay.
Reply from Snow Teeth WhiteningFeb 21, 2024
Hi, We appreciate you for keeping it honest and for offering your perspective on both the positive and not so great things you experienced with us here at SNOW. We will take all of your feedback into account moving forward. Thrilled that Our SNOW Agent took Care of you with the freebies. SNOW
Huzefa N.
Chat box, knew my name based on my phone number, I didn't have to provide further details. Also the automation provided order status, based on my number.
Reply from Snow Teeth WhiteningFeb 21, 2024
Hi, We thank you for the review share. It is good to receive feedback about how our customers feel about our automated support features overall. We are always setting daily goals to offer everyone the best experience when it is time to reach us for assistance. SNOW
Jack
Revised review (4 stars) - 01/03/2024: I was stuck in a computerized loop in an attempt to reach a representative. After hammering off repetitive emails requesting attention to my order, I received a kind response on 12/22/23 from Muhammad acknowledging my anxiety, along with a sincere apology for the inconvenience. I was relieved that my order was finally dislodged from the system, and on it's way. It arrived within days!! I've revised my experience rating from 1 star to 4 stars. No 5th star because of the anxiety causing experience of being stuck in a computerized loop of hell trying to get through to somebody/anybody. Please update your accessibility, Snow! It would serve your customers. I'd still consider a future purchase. The order arrived intact and well packaged. Thank you, Snow, for your kind words and continued attempts to resolve internal issues. Original review - 1 star: My order was placed and funds withdrawn on November 29, 2023. I can't get through to anyone other than autopilot, canned responses. There has been no correspondence regarding Shipping and Tracking and the order on TrySnow website states it is still "unfulfilled." My expectations were to receive my order before Christmas, but as of today, December 19, 2023, the order is still in limbo. Can someone at TrySnow help? 21 dec 2023 - Days later, still no response from this TrySnow Co.
Reply from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW
Jennifer C.
I had an issue with a return. After several attempts to reach someone, a representative got back to me and solved my issue quickly.
Reply from Snow Teeth WhiteningDec 28, 2023
Hi, Thank you for your review share and for allowing the SNOW Customer Support Team the room to get your concerns fully resolved. We apologize for the time lost in between your assistance requests and a response from an agent. We are very appreciative for your patience. Best Regards, SNOW
Trauscht R.
Your customer service is great, it was a little hard finding where to submit a list shipment though. The product is fantastic
Reply from Snow Teeth WhiteningSep 14, 2023
Hi And Thanks!!! It sounds like we have been awarded Praise from another Satisfied Customer. Your years of Loyalty is all the appreciation we need here at SNOW! You've been with us since 2019 and that is something to Celebrate for anything this long-term. Certainly, this lets us know we are doing something right. You had a bit of a challenge but was able to get your needs addressed by Our Magnificent SNOW Customer Support Team! You made a Great Choice by reaching out and allowing us to assist you in navigating through your shipment concerns with you. Glad it is all sorted out now! Many Thanks, SNOW
