Bad
Based on 144 reviews
Tulip World1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tulip World: Where buying flower bulbs year-round is fast, simple, and affordable. 100% Grow Guarantee!
Tulip World (tulipworld.com) has 144 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 113 reviews with 1 star · Clear filters
deborah B.
I ordered day lillies. Each one arrived riddles with flying bugs. They sent replacements that are also full of bugs. They contend it’s just “gnats” but it looks exactly like something called dysaphis tulipae which is an aphid. They still refuse to issue a refund and recommend planting that crap.
cheryl B.
Ordered a week ago. My item hasn't shipped. Asked when they were going to send it maybe next week but I would have to wait until all orders since November was shipped first. I should of checked their BBB claims and reviews before I ordered from them. Oh well their prices are good but getting your order would take a long time, if you got it at all
Reply from Tulip WorldApr 17, 2023
Cheryl, Thank you for your recent order and your review of our company. During the early spring months we prioritize shipping based on hardiness zone as well as when the order was placed. The orders that are placed earliest in the season, and to the warmest climates ship first. We keep up with current orders that are being shipped to hardiness zones we are currently shipping to, however, during March and April shipping may be a bit delayed. Therefore, we always encourage pre-ordering during the winter months to reserve your spot in the order queue.
Patsy J.
I ordered my daughter 50 double daffodils. They are singles. Someone said send picture and they would give credit. We did. Then they want pictures of all of them. There's 50 of them planted all over. 50 pictures? Just putting us off. Don't buy from this company
Reply from Tulip WorldFeb 27, 2023
Hi Patsy- Thank you for your recent order of daffodils from our company. We understand your frustration with the daffodils blooming incorrectly. We typically do require multiple photos in instances like this, as some packages may just have a few and not the entire package. However, we don't have to see every flower that is blooming. Therefore, we will reach out by email to see if we can swiftly resolve this for you.
Katarina L.
I bought 75 paperwhite bulbs to force - I have been doing this for 30 years and with great results every year usually buying them locally. Decide to try Tulip World this year - worst bulbs! 5 weeks later nothing is barely coming up. I will never buh from again. Some arrived moldy (about 10%) - did not plant those but the rest just never grew - will never buy from again.
Elizabeth
I placed an order totaling $45+ and when I contacted them to see when it would arrived, was told my card was declined. When checking my card balance (debit card), the money was sent. Tulip World wanted a copy of my statement which I couldn't get until it was posted this month. I sent an electronic copy and the next excuse was they would have to investigate which I told them back in NV. Still waiting to hear from them. No bulbs and no refund.
Reply from Tulip WorldDec 19, 2022
Hi Elizabeth-- Thank you for your recent review and for considering placing an order with our company. With a more complex situation like yours where we can't see an order in your account but you are showing that the payment was taken from your account, our technical department will have to look into the details of this transaction. We will request to reach out to you via Trust Pilot to see how we may be able to offer additional help while our customer service team continues to work on correcting the problem.
Sally P.
Before placing my order I confirmed shipment date of a few select bulbs to be used as a fundraiser. There were no hesitations or hick ups with them taking my order or monies. But now the time to deliver has come and they cant supply the bulbs on time. Stating some of them are still in the ground in Holand ! I was very clear with the lady who helped me pick out what bulbs in August that they would be ready to ship by the needed date.
Reply from Tulip WorldSep 14, 2022
Hi Sally, Thank you for your recent order and review of our company. Our fall shipping schedule starts in the 3rd week of September, with some items shipping later. We apologize if the person you spoke with thought some of the items would be available to ship sooner. The order have been printed for shipping, so the items we have available we will get those shipped out to you this week.
Kathy M.
I ordered last week got charge twice i call cs and provide everything from the bank as a proof even my bank msg them that i was billed twice they keep on saying they cannot fond the money i only got charge once even though i have proof that it was deducted twice item arrive with mossing 1 bag order and the othe item which os a gladilous was super dry almost just the skin was left because it was very dry i was so disappointed with what happened with all the headache i got from your company it was almost 100$ charge it is not right not to return my money back . The cs was very rudethey were even asking me to tell the bank to investigate how come they have a proof that i qas charge twice.
Reply from Tulip WorldAug 3, 2022
Hi Kathy, Thank you for your recent order. We are sorry to hear your concerns over the payment processing of this order. When we look in your account we see that only 1 charge went through. Sometimes bank transactions can take a couple of days to clear, depending on your financial institution, which may be what happened here. If the charge is still showing next week please contact [email protected] and we will be happy to dig deeper to see if there is anything beyond what our customer service representatives can see on their end.
Jane
Received 2 clearly dead,dried up blue globe thistle bare roots (no viable roots,dark and loose in bag),,,,,Notified company by email,was asked to send photos so they could "decide" how to proceed....have not heard back,called them and was told last weeks email were still being read...? In spite of 100% guarantee,cust serv.today said item was on sale,unlikely to receive full refund,may just be credit...After reading all the negative reviews from past customers,I do not want a credit,just full refund...these were dead when shipped,noone even checked the viability prior to shipping to me....will open case with Paypal for refund if not resolved in next 2 days....ALWAYS read reviews prior to ordering online!
Reply from Tulip WorldJul 11, 2022
Hi Jane, Thank you for your recent order with our company. We apologize that the Globe Thistle roots you received were not in good condition. Per our guarantee, items that are purchased on clearance prices will be issued a merchandise credit which can be used on any fall or spring planted items and do not expire. We put a request out to get more information from you about the order so that we may resolve the concerns with your order.
