Excellent
Based on 227 reviews
Turf Factory Direct4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Doug
Brandy was amazing. Helpful, knowledgeable, and a true professional. Answered all of my hard questions and made the sale. Thank you for having a qualified, sweet person at the other end of the phone!
Reply from Turf Factory DirectApr 1, 2020
Hi Doug, thank you so much for the positive review of our company and especially Brandie. We appreciate your thoughtfulness and consideration in choosing us for your turf needs!
Chris G.
So far the service has been great. Brandy was a pleasure to work with and facilitated all my questions and needs. Just ordered my turf this morning.
Lisa
Ryan was awesome helping out with my order. He was very knowledgeable about the inventory and the different types of turf I should use for my facility.
Reply from Turf Factory DirectFeb 20, 2020
Thank you, Lisa! We are thrilled to have Ryan on our team. Thank you for giving us the opportunity to help with your facility needs. We appreciate customers like you :).
Tammy
Good questions insured that I received the correct product for my application. Thanks, well done
Reply from Turf Factory DirectFeb 20, 2020
Thank you very much, Tammy! We appreciate your positive feedback.
Benton
Helped me get our order #15272 out that same day which helped us tremendously. Always friendly and helpful.
Reply from Turf Factory DirectFeb 20, 2020
Benton, that is amazing to hear. We try out best to meet the needs of our customers. We are excited you chose us!
Tim
Great prices and great service.
Reply from Turf Factory DirectFeb 14, 2020
Thank you for the kind words, Tim. Thank you for taking the time to write a review!
Elizabeth
I had the pleasure Of working with Brandy. Very professional and help me through the sale. It has not yet been delivered but so far five stars and I will give another five stars after hopefully successfully everything gets there thank you
Reply from Turf Factory DirectFeb 14, 2020
Hi Elizabeth, thank you for the kind words! We are so happy to have you as a customer!
Matt
I haven't received the product yet but TFD's customer service is excellent. I had to amend the order almost as soon as it was booked and they were great.
Reply from Turf Factory DirectFeb 14, 2020
Thank you, Matt. I am glad we were able to assist you. Thank you for allowing us to help with your turf needs!
