Excellent
Based on 227 reviews
Turf Factory Direct4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Kyle P.
Great company to work with, kept me informed throughout the process, answered all my questions, and were very polite in doing so. Would definitely do business with them again!
Reply from Turf Factory DirectFeb 14, 2020
Thank you so much for your kind words! We hope we exceeded your expectations. We are so happy to have wonderful customers like you. Please keep us in mind for any future turf purchases!
Mike C.
This product far exceeded my expectations and quality . I knew it was a great product because of the reviews but in all honestly it’s better than it needs to be . It’s a great value and we look forward to years of enjoyment not to mention our dogs can’t stop rolling on it! Easy to install , no inlay sand necessary , highly recommend this product!! NO MORE MUDDY BACKYARD ISSUES ! Great and helpful knowledgeable staff , super fast delivery... enough said , If you’re thinking about ordering this product and riding the line do it , you won’t be sorry .Don’t be fooled by a cheaper price trust me the stuff is worth every penny.
Reply from Turf Factory DirectFeb 14, 2020
WOW!! Thank you so much, Mr. Cirillo. It is so very nice of you to take the time to write a wonderful, detailed review. We are thrilled you're happy with our product. Amazing customers like yourself make our job easy!
Jason K.
Great to work with, great product line.
Dean
I have been shopping for putting green artificial turf. After contacting Turf Factory, Randi was courteous, knowledgeable and handled my purchase perfectly. Thanks for your help.
Reply from Turf Factory DirectFeb 14, 2020
Hi Dean, thank you very much for your kind review. We are so excited you chose us for your putting green. Thank you again for your business!
Mike
I talked with Ryan last week and he promptly sent out a few samples. I called to place an order and Brandi was excellent and very friendly. She answered all my questions thoroughly. I’m amazed at the quick turn around time and friendly people. Thanks
Reply from Turf Factory DirectFeb 14, 2020
Hi Mike, thank you! Brandie and Ryan make a great team. We are happy they were able to assist you in your purchase. It's great to hear you chose us for your turf needs! Please let us know if we can assist in the future. We hope you enjoy your turf for years to come.
Ray C.
We received samples and chose the product we liked best! When we contacted the company, our request was handled fast and easy! Our representative was excellent and provided us with his direct number for any further question. Our order arrived in short order! Much sooner than expected! The product is wonderful. Would we recommend.....absolutely!
Reply from Turf Factory DirectFeb 14, 2020
Wow! Thank you so much! We are extremely happy you would recommend us to your friends and family. We're also excited your product arrived quickly and efficiently. It is a pleasure to have a customers like you! We look forward to hopefully working with you in the near future!
Dean
Best customer service EVER! would definitely buy from this company again
Reply from Turf Factory DirectFeb 14, 2020
Hi Dean, thank you so much for your kind words. Please refer us to your family and friends! We are so happy you loved our customer service :)
Jeff S.
I'm not sure you could have received better service than I did regarding our indoor soccer turf purchase. They did everything they said they were going to do and more. Very impressed.
Reply from Turf Factory DirectFeb 4, 2020
Thank you so very much for your business! We appreciate your kind and positive words. Thank you for trusting us with your turf needs!
