Excellent
Based on 227 reviews
Turf Factory Direct4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 196 reviews with 5 stars · Clear filters
Nick M.
Chandra at turf factory is awesome ! Made my purchase simple and easy and was very helpful and the product is perfection! Thank you!
Reply from Turf Factory DirectDec 10, 2020
Thanks so much for the review Nick!
Meagan S.
Ryan was an absolute DREAM to work with. It isn’t very often you feel confident that someone is actually doing their very best to make something happen for you and I can confidently say I know he went above and beyond attempting to make a RIDICULOUS request happen. It didn’t work out exactly the way I had hoped, but my ask was a bit insane. His attention to detail and attempt to make actual magic happen was a win for humanity. Thank you for making my turf purchase pleasant one
Reply from Turf Factory DirectDec 1, 2020
Thank you Megan for the review. We hope you enjoy your turf!
Paul
The quality of the turf is fantastic! Was a bit skeptical about making such a large purchase online (over 1,300 sq/ft), but after contacting Turf Factory Direct, they sent me a free sample to see/feel the quality of their product before I decided to pull the trigger! So glad I did! Turf arrived in San Diego in only 7 calendar days! Will be purchasing from them again, and every chance I get, I tell anyone who's looking to install artificial turf, all about Turf Factory Direct!
Josh L.
Great experience! Fast shipping.
Gilbert
Order to front door delivery was less than a week. Faster than anticipated. They were extremely helpful with diy instructions. I haven’t had it long enough to rate quality of product but so far it is great.
Edwin W.
fast shipping. The driver did help unload due to the way the truck was loaded with out the drivers help I would have needed a forklift. Driver said the shipment was 350# I calculated over 600#
Ashley Y.
Everyone was so helpful with all my questions. Great customer service! I can't wait to get my turf in for my upstairs balcony at my condo that will feel like an oasis with city views!
Reply from Turf Factory DirectOct 6, 2020
Thank you so much for the 5 Stars Ashley! We appriciate your business and hope to help in the future with any turf needs you may have.
Chris B.
Great customer service. Went above and beyond to help me choose the right turf combination.
Reply from Turf Factory DirectOct 6, 2020
Thank you so much for taking the time to review Turf Factory Direct. We hope you enjoy your new turf!
